Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust handling of complex shipping and delivery setups, including in-store pickup and support for multiple locations. It is easy to install and performs reliably, improving customer service with various delivery options. The app also integrates smoothly with tools like Order Printer Pro, enhancing its utility. The support team, notably Jessica and Stephane, is frequently praised for their quick and effective assistance, making it a top choice for businesses aiming to optimize their delivery and pickup processes.

Edited May 7, 2024

We needed some help getting the app integrated into the site - and Zapiet did a fantastic job of supporting us. We love what they did!
Jessica was a huge help!!

Bloom by Anuschka
United States
Over 5 years using the app
Zapiet replied May 8, 2024

Hi Zach,

Thank you very much for taking the time to leave such a lovely review!

It was our pleasure helping you to set everything up in our Zapiet - Pickup + Delivery app and making sure that it was all working and generating the correct rates at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

Edited June 12, 2019

Great team to work with to get any problems solved instantly. Recommending this app to anyone who's looking to help ease a customer user experience when it comes to placing an order time and pickup.

Fjord Fish Market
United States
Over 5 years using the app
August 30, 2023

We have been using this app for years and love it. The features are great. Really expands upon Shopify's rather lackluster in-store pick-up options out-of-box.

We are currently upgrading to a Shopify Online Store 2.0 theme and had an issue with the widget not showing up on the cart page. I contacted support and Diego was extremely helpful. He had the issue fixed in just a few minutes. Thanks Zapiet team for the continued support!

Diamond Cellar
United States
Over 5 years using the app
Zapiet replied September 3, 2023

Hi Nick,

I wanted to thank you for leaving such a great review.

It was my pleasure to assist you with your transition to Online Store 2.0 and setting up Zapiet - Pickup + Delivery.

If you have any more questions or concerns, please don't hesitate to contact us!

Best wishes,
Diego

May 17, 2023

When I needed help with trouble shooting they were very helpful in providing help. This is a great app. Highly recommend

Caudle's Catch Seafood
Canada
Over 5 years using the app
Zapiet replied June 16, 2023

Hi Matt,

Thank you very much for the kind words and awesome review :)

We're always happy to offer the best help we can for our merchants and will be there for you should you need us in the future as well!

Stephane

October 17, 2016

We are using this app to manage our Home Delivery (via carrier) and our Neighborhood Delivery (to community sites such as schools, churches, and site-hosts). It works perfectly for our unique need. To top it off... Customer Care / Support has been absolutely stellar! We had some additional help and their team were quickly there to make sure we got this up and running the way we needed it to. Big Thanks To Andy and the rest of the team at zapiet!

Family Friendly Farms Online
United States
Over 5 years using the app
Edited September 3, 2024

Great support. Being using it for years and is a perfect match for our needs. Highly recommended. Latest fix (thanks Jelizaveta!) down to user error, as is so often the case.

And today (Sept 2024) a follow-up few words of further praise (thanks Jeanette!). Brilliant help solving a Shopify update which impacted us. Rapid response and great job. No effort spared to even improve our site, over and above the pre-update functionality. Couldn't recommend more.

Le Pro du Pneu
France
Over 5 years using the app
Zapiet replied June 6, 2022

Hey Christopher,

Thank you for your kind review, it made my day!

All the best,
Jelizaveta

Edited January 13, 2022

Fantastic app and amazing support. Helped me sort out a complex issue in a matter of minutes. My client is ecstatic!

The Passionate Home
Canada
Over 5 years using the app
Zapiet replied January 13, 2022

Hi there,

It was so awesome chatting with you and I'm really happy that I was able to help you and your client!

Cheers,
Jessica

March 5, 2015

Click & Collect was driving us mad so we were so relieved when this app came to market. It's clean and very straightforward. Andy has helped us out every step of the way, good guy.

The Drift Record Shop
United Kingdom
Over 5 years using the app
May 4, 2018

I had some troubles with the app after an updated rolled out. After a few emails, I decided to turn to Facebook for support. Support was quick and helpful. I would highly recommend the app as it simply works. Documentation is fantastic in their support forms as well.

Jpusateris
Canada
Over 5 years using the app
March 17, 2022

The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.

LaFleur Fresh Flower Market
United States
Over 5 years using the app
Zapiet replied March 18, 2022

Hi there,

Thank you so much for the lovely review 🙏

I'm glad we were able to assist you!

Should you need anything else, you know where to find us 😊

Cheers,
Klaudia