Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and pickup services. It integrates seamlessly with Shopify and other tools, offering features like shipping type and date selection. The customer support is praised for their quick, technical, and proactive problem-solving, available 7 days a week. The app is considered well-priced for its value, enabling businesses to offer in-store pickup even when deliveries are off. Regular updates ensure its efficiency.

July 30, 2020

I used this app to organize my store's checkout process. Since we are a flower shop that delivers locally and also ships nationwide and offers store pickup, the delivery options can get complicated alone, but especially because our products are normally for specific dates. This app works great once you get the hang of it, but the real 5 stars lies in the team that has responded to my (many many) questions and doubts in an extremely kind, efficient and helpful way. Thank you again for your help!

Casaflor
United States
Over 3 years using the app
April 23, 2020

Of course in Covid-19 madness I needed this app to being delivering and offering click & collect. The widget wasn't immediately showing up after installation, and im no coder, so was frustrated trying to fix. One email to support and they had fixed the error had it up-and-running overnight. Communication was quick and friendly. Highly recommend this app for both use and customer service!

The Local Pantry
New Zealand
Over 3 years using the app
April 1, 2020

We have been using this app since we started our e-commerce site, and it only gets better. The team is amazing to work with and they make sure they can always meet our needs. Love the new functionality that is constantly added, which only helps us help our customers better. And they went above and beyond to help us customize our site even more in these crazy COVID-19 times. Highly highly recommend!!!

Buda Juice
United States
Over 3 years using the app
September 17, 2020

I use the store pickup & delivery app on two separate websites. Great little addition and the support is fantastic. Always quick to resolve any issues.

Mountain Equipment
Australia
Over 3 years using the app
Zapiet replied September 18, 2020

Hi folks,

Thanks for the review, we really appreciate it!

If there is anything else we can help you with just let us know :)

Have a great weekend!

- Ronan

October 5, 2021

Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem

Christmas World
Australia
Over 3 years using the app
Zapiet replied October 6, 2021

Hi Alex,

Thank you for the lovely review! I'm glad that we got to the bottom of it!
Please feel free to reach out should you have any other issues or questions.

Have a nice day,

Klaudia

July 13, 2017

Six stars! This application more than any other has been of paramount importance to the success of our web store. The support team is simply phenomenal, ready to field any request or to listen to your concerns. Simply the best application and the best support team!

Ofx Furniture
United States
Over 3 years using the app
June 24, 2015

You know, sometimes you buy something, and it works as promised right out the gate. I love it when that happens. That's what happened when I bought this plugin. Well sort of. I did need some special tweaking to make it fit my client's needs, but Andrew took that on quickly and at a very low price.

The plugin was used to set certain products that require a prescription as in store pick up only so that our shop could offer it's wares online while still remaining compliant.

I came back to him later to help with some small changes, and he was there right away to help. Like right away. Its 6.30 PM in Texas so it must be after midnight in England, and he was there to help practically on demand. Can't beat it.

If anything funky comes down the road, I'm confident Andrew and his team will be there to help.

Ddasari
United States
Over 3 years using the app
March 23, 2021

This app is phenomenal! Highly recommend to small businesses of all sizes.
Had some issues recently and Lisa over at customer support was extremely helpful and solved a lot of my headaches. Thanks Lisa and Zapiet!

Picnk
United States
Over 3 years using the app
Zapiet replied March 24, 2021

Hi there,

Thanks for the lovely review!

It was a great pleasure chatting with you. If you have any further questions I would be happy to hear from you!

Best wishes,

Lisa

April 1, 2023

Chloe was very helpful and responsive. Her service was excellent! She addressed the multiple questions /issues I had promptly.

Yummi Dumplings
United States
Over 3 years using the app
Zapiet replied April 2, 2023

Hi Kyle,


Thanks so much for the awesome review!


It was my pleasure assisting you today with the Zapiet - Pickup + Delivery app I'm really glad our app does everything you need it to do and that you continue to use it.

I'm here, should you ever need any further assistance.


Have a great day,
Chloé

Edited December 28, 2020

Updated: Dec 24: The support from the developers is still amazing. We had an issue that randomly appeared on Dec 23rd of course. Within hours of emailing they were on it and helping to resolve. They even found some user errors I didn't realize I had done and asked if I wanted those fixed as well. highly recommend the app and the developers. Love this app! It is great for my business. The Support from the staff has been AMAZING!!!!! They are very responsive , positive and helpful to what seems like my never ending string of questions. Recommend this app. THANK YOU!

Mrs. Turbo's Cookies
United States
Over 3 years using the app
Zapiet replied September 15, 2020

Hi there,

Thank you so much fo leaving such a wonderful review!

I am delighted to hear that you had an awesome experience with our Support theme, our support has been receiving some amazing feedback lately and it is great to see that trend continuing.

If there is anything we can assist you with going forward, please do not hesitate let us know.

Have a great day :)

-Ronan