Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,687)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

May 24, 2018

I've used a couple of apps that offer Pickup for Shopify, but this one has been the best, by far!

We had a couple of very minor issues, but Sam and Andy were able to fix them for us very quickly.

I would recommend this app over any other Pickup and Delivery app out there!!!!

Bikesmart Inc
United States
Over 4 years using the app
April 20, 2021

A great app with outstanding customer support. I could not recommend this product and service highly enough.

Farmshop
United States
Over 4 years using the app
Zapiet replied April 22, 2021

Hey there,

Thanks for the awesome review!

Best wishes,

Bogi

August 16, 2023

The customer service that we received from Stephane today was very clear and helpful. This app allows our bakery to run efficiently with date restrictions and preparation times. It is important for us to have these functions since all of our products are perishable.

Aya Pastry
United States
Over 4 years using the app
Zapiet replied August 18, 2023

Hi,
Thank you for the wonderful review!

I'm glad I could help with your questions about our Zapiet - Pickup + Delivery app and managing your location's schedules. If you need any more assistance, we're here for you

-Steph

Edited March 11, 2024

Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.

ArcBest® Company Store
United States
Over 4 years using the app
Zapiet replied January 5, 2021

Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction.

Cheers,
Sebastian

November 2, 2022

I've been using store pickup + delivery for 3 years and it just keeps getting better. Great support, does exactly what I need it to do.

Four & Twenty Blackbirds
United States
Over 4 years using the app
Zapiet replied November 3, 2022

Hello Melissa,

Thank you so much for these lovely words and to be a loyal user of our Store Pickup + Delivery app!

Just reach back, if there is anything else we can help you with.

Thank you,

Sandy

Edited October 22, 2024

Fast response, quick to undertand the request & deliver the solution and also provide information to allow me to be able to do it myself next time.

Hand Made Food: Blackheath and online
United Kingdom
About 4 years using the app
Zapiet replied October 6, 2021

Hi there,

Happy to help a non-tech person to get the right configuration anytime.
You know where we are if you need us again!

Thanks

Jayne

Edited July 7, 2020

I've been using this app for several months now. The two things I like best about it are the responsiveness of the support team and the frequent upgrades to the app's functionality. A lot has improved since I started using the app.

It has a lot of flexibility built in and is pretty easy to use. I've also explored other apps that serve the same purpose and found Zapiet's to be far and away the best in terms of customization. The app design is well suited for a food business like mine.

Bartleby's Ice Cream Cakes
United States
About 4 years using the app
Edited June 30, 2024

Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!

Seaside Seafood
United States
About 4 years using the app
March 13, 2024

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

MFP
Singapore
Almost 4 years using the app
Zapiet replied March 14, 2024

Hi,

It was a pleasure to help you sort out the correct settings for your requirements.

It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years.

If you ever need anything else you know where we are!

Kind regards

Jayne

Edited July 22, 2021

We implemented this app to help control lead / preparation times for some of our products that require advance ordering. We also use it for scheduling our curbside pickup. We had a need for some support to get functionality perfected, and was really impressed both with the support and resulting functionality. Highly recommend if you are looking for curbside pickup &/or delivery scheduling, especially if you have a need to use differing lead times per product. Update: July 2021 - Their customer support is nothing short of amazing; we ran into some unique issues and they resolved them promptly!

HuckleberryBDA
Bermuda
About 4 years using the app