Zapiet ‑ Pickup + Delivery

To be honest, this app has been pretty awesome so far (although I have not used it for too long). I switched from a messy checkout process on BigCommerce to use this app and Shopify and it has made a world of difference. Our checkout process is much easier, less confusing and way faster.

The support team has been very helpful as well, responding quickly whether they can make a change or not and if they can, they do it very fast. Would definitely recommend them.

Betty, Ronan and Stephane are so kind and dedicated to helping with errors of all kinds. I am delighted that Zapiet has such a dedicated support team.

Great and fast support. I absolutely recommend this product. I have a flower shop and this app offers all delivery, pick up and shipping at the same time. it is compatible with a few other apps to determine the delivery by distance and etc.....

This app was exactly what we needed to provide checkout options for our customers. We ran into a small issue with set up and as soon as we accessed the live chat for help, Andy was there immediately to solve the problem. Great customer support!

This has changed how we offer delivery, pickup and shipping options to our clients. The team responds incredibly fast and they can pretty much set rules to make your store checkout process work the way you want!! Thanks so much guys!

What a great app! We are a small bakery with 4 locations and had a hard time finding something that would allow us to easily set up in store pick up. This was exactly what we needed. This is my first time setting up a website and Andrew was extremely helpful when I had questions. Thank you!
Updated on 4/17/2020 - We have been using this app for a couple years and I would give it 6 stars if I could. If I ever have an issue, I email their support and the problem is fixed within a few hours. They are great, thank you again!!

This app is great for adding store pickup and local delivery capabilities. Customer service was also great when I struggled understanding something or how to change different settings regarding delivery rate, delivery location, etc.

Thanks!

This app has been great for what our store needs. However, there were a large amount of frustrating bugs that kept on appearing after install, which were only found after customers sent messages being unable to checkout. I would rate the app lower because of that, but Sam has provided impeccable customer support in fixing all of these issues ASAP. An app like this is extremely complicated from a technical perspective, so bugs unfortunately can not be avoided!

Use this app regardless, and know that their technical team is there 24/7 to jump right in and fix anything. Short of Shopify creating their own seamlessly integrated solution, this is the best option. I did compare this app to another competitor's app that was priced much lower, but you definitely get what you pay for here. Beyond Zapiet's A++ customer support, the back end UI is intuitive, clean, organized and user friendly. The other competitor's app felt clunky, unorganized and broken. Spend the extra money, it's worth it.

We are incredibly impressed with the support we received from Sebastian! He quickly identified and resolved the issues we were experiencing with our delivery and pickup options through Zapiet. His extensive knowledge and speedy service made a world of difference. Throughout the process, he made us feel completely at ease, handling everything with professionalism and efficiency. If you ever need assistance with Zapiet, Sebastian is the person to go to—truly top-notch service!

Jessica was so helpful. She went above and beyond.