Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,687)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

August 30, 2023

We have been using this app for years and love it. The features are great. Really expands upon Shopify's rather lackluster in-store pick-up options out-of-box.

We are currently upgrading to a Shopify Online Store 2.0 theme and had an issue with the widget not showing up on the cart page. I contacted support and Diego was extremely helpful. He had the issue fixed in just a few minutes. Thanks Zapiet team for the continued support!

Diamond Cellar
United States
Over 5 years using the app
Zapiet replied September 3, 2023

Hi Nick,

I wanted to thank you for leaving such a great review.

It was my pleasure to assist you with your transition to Online Store 2.0 and setting up Zapiet - Pickup + Delivery.

If you have any more questions or concerns, please don't hesitate to contact us!

Best wishes,
Diego

May 17, 2023

When I needed help with trouble shooting they were very helpful in providing help. This is a great app. Highly recommend

Caudle's Catch Seafood
Canada
Over 5 years using the app
Zapiet replied June 16, 2023

Hi Matt,

Thank you very much for the kind words and awesome review :)

We're always happy to offer the best help we can for our merchants and will be there for you should you need us in the future as well!

Stephane

October 17, 2016

We are using this app to manage our Home Delivery (via carrier) and our Neighborhood Delivery (to community sites such as schools, churches, and site-hosts). It works perfectly for our unique need. To top it off... Customer Care / Support has been absolutely stellar! We had some additional help and their team were quickly there to make sure we got this up and running the way we needed it to. Big Thanks To Andy and the rest of the team at zapiet!

Family Friendly Farms Online
United States
Over 5 years using the app
Edited September 3, 2024

Great support. Being using it for years and is a perfect match for our needs. Highly recommended. Latest fix (thanks Jelizaveta!) down to user error, as is so often the case.

And today (Sept 2024) a follow-up few words of further praise (thanks Jeanette!). Brilliant help solving a Shopify update which impacted us. Rapid response and great job. No effort spared to even improve our site, over and above the pre-update functionality. Couldn't recommend more.

Le Pro du Pneu
France
Over 5 years using the app
Zapiet replied June 6, 2022

Hey Christopher,

Thank you for your kind review, it made my day!

All the best,
Jelizaveta

Edited January 13, 2022

Fantastic app and amazing support. Helped me sort out a complex issue in a matter of minutes. My client is ecstatic!

The Passionate Home
Canada
Over 5 years using the app
Zapiet replied January 13, 2022

Hi there,

It was so awesome chatting with you and I'm really happy that I was able to help you and your client!

Cheers,
Jessica

March 5, 2015

Click & Collect was driving us mad so we were so relieved when this app came to market. It's clean and very straightforward. Andy has helped us out every step of the way, good guy.

The Drift Record Shop
United Kingdom
Over 5 years using the app
May 4, 2018

I had some troubles with the app after an updated rolled out. After a few emails, I decided to turn to Facebook for support. Support was quick and helpful. I would highly recommend the app as it simply works. Documentation is fantastic in their support forms as well.

Jpusateris
Canada
Over 5 years using the app
March 17, 2022

The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.

LaFleur Fresh Flower Market
United States
Over 5 years using the app
Zapiet replied March 18, 2022

Hi there,

Thank you so much for the lovely review 🙏

I'm glad we were able to assist you!

Should you need anything else, you know where to find us 😊

Cheers,
Klaudia

Edited February 13, 2025

Fantastic experience! The team was incredibly helpful in every way. Super fast service, friendly and kind assistance. I really appreciate it. Thank you so much!

Sarah

A Cup of Cake
Netherlands
Over 5 years using the app
Zapiet replied February 17, 2025

Hi Sarah,

Thank you so much for your kind words! It was a pleasure working with you on your new theme :)

If there's anything else we can help with, please do not hesitate to reach out!

All the best,
Clemency

July 24, 2023

I can't praise Jessica enough for her exceptional support throughout my journey. From the moment I started using Zapiet, Jessica went above and beyond to ensure that I had a smooth and seamless experience. Her extensive knowledge and prompt assistance have been invaluable in helping me optimize my online store's operations. I am truly grateful for Jessica's unwavering dedication. This is a game-changing solution for any business looking to enhance their e-commerce operations. Thank you, Jessica, for your outstanding support and for being an integral part of my success with Zapiet!

dbakers Miami
United States
Over 5 years using the app
Zapiet replied July 26, 2023

Hi Christian,

I can't thank you enough for your wonderful review

It has been an absolute pleasure helping you and your store to get everything set up and working in our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Cheers,
Jessica