Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,687)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

October 8, 2018

I had a problem with some settings over the weekend. I messaged tech support and received immediate help from Sam and the issue was resolved! Thanks. We love the app.

NLaws@Home
United States
Over 4 years using the app
Edited May 20, 2024

Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane.

Sonia

SpaJuiceBar
United States
Over 4 years using the app
Zapiet replied May 24, 2024

Hi Sonia,

Thank you so much for the awesome review!

We're always happy to help and go the extra mile to meet and exceed our merchants' expectations. If you need any help, we'll be here for you.

-Steph

September 29, 2023

Amazing support and very flexible app to accomplish complex tasks with our physical store.

Sweet Lou's Cookies
Canada
Over 4 years using the app
Zapiet replied October 1, 2023

Hi Lou,

Thank you very much for your kind words and positive feedback! We're absolutely delighted that Zapiet - Pickup + Delivery has helped to manage your complex tasks.

Cheers,
Klaudia

March 22, 2016

A fantastic and most useful app. We got excellent and speedy support from Andy to iron the kinks out. Highly recomended !

-Ilse Jacobsen team, Iceland

Ilse Jacobsen Hornbaek Iceland
Iceland
Over 4 years using the app
January 16, 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

The Home Bakery
United States
Over 4 years using the app
October 7, 2022

This app is super useful for us, especially with all of our delivery zones. Great support as well when needed!

Commisso's Fresh Foods
Canada
Over 4 years using the app
Zapiet replied October 8, 2022

Hi Greg,

It was great chatting with you today and getting all of your settings "fixed up" for your store with our Store Pickup + Delivery & Delivery Rates by Zip Code apps.

If you have any questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

Edited January 27, 2025

We are beyond impressed with the support Leo provided! He quickly identified and resolved the issues we were facing with our delivery and pickup options through Zapiet. His deep expertise and swift service made all the difference. Throughout the process, Leo kept us at ease, handling everything with professionalism and efficiency. If you ever need help with Zapiet, Leo is absolutely the person to turn to—outstanding service!

TheFarmacyFL
United States
Over 4 years using the app
Zapiet replied September 30, 2024

Hi Monique,

Thank you so much for taking the time to leave a review! I really appreciate it - your kind words made my day! Speaking with you is always a pleasure, and I'm glad we could get your rates sorted out.

On behalf of the whole team, thanks for trusting us! We're always here to help. (:

Have a great day!
Leo

Edited January 29, 2020

A lot of excellent features and high customization packed into one neat little app. Fabulous support available too if you do encounter any problems.

liquordeliverysk.ca
Canada
Over 4 years using the app
Edited April 29, 2020

The first agent that assisted was delayed in helping. When I deleted the app out of frustration for paying for something I couldn't use, due to it not even being looked at for 7 days after having access to my store.. the SAME day Robert Fhu replied to my email, got in there, and within hours my problem with coding was solved. Even on a new theme I was in the middle of making because I was revamping my store to accommodate not having the app. I am super impressed with him, and am now a continued customer after 3 years, and hopefully many more to come!!

The Rolling Pin Cookies
United States
Over 4 years using the app
Edited August 16, 2023

This app has gotten better and better, and support has really been amazing. We had some issues starting out, but now I can't imagine what we'd do without this app!

Mike's Bikes
United States
Over 4 years using the app
Zapiet replied October 24, 2020

Hi Dylan,

Thank you for your review and kind words about our Zapiet - Pickup + Delivery app and our support team

Please do not hesitate to reach back out if you have any questions or need any assistance.

Kind regards,
Jessica

As mentioned in my private reply to you, i've got a couple of options that can resolve your issues and would love your feedback on them.

I look forward to continuing to work with you and seeing this review turned around :)

Kindest,

Andy Cargill
Founder of Zapiet