Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,661)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

Edited May 20, 2024

Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane.

Sonia

SpaJuiceBar
United States
Over 4 years using the app
Zapiet replied May 24, 2024

Hi Sonia,

Thank you so much for the awesome review!

We're always happy to help and go the extra mile to meet and exceed our merchants' expectations. If you need any help, we'll be here for you.

-Steph

March 22, 2016

A fantastic and most useful app. We got excellent and speedy support from Andy to iron the kinks out. Highly recomended !

-Ilse Jacobsen team, Iceland

Ilse Jacobsen Hornbaek Iceland
Iceland
Over 4 years using the app
January 16, 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

The Home Bakery
United States
Over 4 years using the app
October 7, 2022

This app is super useful for us, especially with all of our delivery zones. Great support as well when needed!

Commisso's Fresh Foods
Canada
Over 4 years using the app
Zapiet replied October 8, 2022

Hi Greg,

It was great chatting with you today and getting all of your settings "fixed up" for your store with our Store Pickup + Delivery & Delivery Rates by Zip Code apps.

If you have any questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

Edited January 29, 2020

A lot of excellent features and high customization packed into one neat little app. Fabulous support available too if you do encounter any problems.

liquordeliverysk.ca
Canada
Over 4 years using the app
Edited September 27, 2024

We are incredibly impressed with the support we received from Sebastian! He quickly identified and resolved the issues we were experiencing with our delivery and pickup options through Zapiet. His extensive knowledge and speedy service made a world of difference. Throughout the process, he made us feel completely at ease, handling everything with professionalism and efficiency. If you ever need assistance with Zapiet, Sebastian is the person to go to—truly top-notch service!

TheFarmacyFL
United States
Over 4 years using the app
Zapiet replied September 30, 2024

Hey Monique!

Thank you so much for the kind words! It was my pleasure assisting you with your store's delivery and pickup options. Working with such a patient person is always a treat! We'll be here in case you need anything in the future.

Have a good one!
Sebastian

Edited April 29, 2020

The first agent that assisted was delayed in helping. When I deleted the app out of frustration for paying for something I couldn't use, due to it not even being looked at for 7 days after having access to my store.. the SAME day Robert Fhu replied to my email, got in there, and within hours my problem with coding was solved. Even on a new theme I was in the middle of making because I was revamping my store to accommodate not having the app. I am super impressed with him, and am now a continued customer after 3 years, and hopefully many more to come!!

The Rolling Pin Cookies
United States
Over 4 years using the app
Edited August 16, 2023

This app has gotten better and better, and support has really been amazing. We had some issues starting out, but now I can't imagine what we'd do without this app!

Mike's Bikes
United States
Over 4 years using the app
Zapiet replied October 24, 2020

Hi Dylan,

Thank you for your review and kind words about our Zapiet - Pickup + Delivery app and our support team

Please do not hesitate to reach back out if you have any questions or need any assistance.

Kind regards,
Jessica

As mentioned in my private reply to you, i've got a couple of options that can resolve your issues and would love your feedback on them.

I look forward to continuing to work with you and seeing this review turned around :)

Kindest,

Andy Cargill
Founder of Zapiet

Edited March 7, 2024

For two years, Zapiet has powered my Shopify store's delivery options flawlessly. Their customer service is top-notch—swift and efficient. Plus, Jessica's support has been invaluable for streamlining operations. Highly recommended for both functionality and service!

Balloon Expert
Canada
Over 4 years using the app
Zapiet replied December 21, 2021

Hi there,

Thanks so much for sticking with us along the way & for your recommendation!

Best wishes,

Bogi

Edited October 18, 2021

As Always, The Tech Support That Represents Zapiet is First Class. They, Once Again, Saved the Day, With an Odd Tweak I Needed, but Didn't Think to Do. They Rock. The Response Time Support from Zapiet is at the Top. Other App Companies Would Fare to Take Note. Zapiet Leads The Standard...

Rogers Gardens
United States
Over 4 years using the app
Zapiet replied October 18, 2021

It was great chatting with you and thank you so much for your kind words.

So glad that I was able to get the tweak done and you are back up and running.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica