Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,665)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

Edited October 28, 2024

I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference

Monsieur M
France
Over 4 years using the app
Zapiet replied October 31, 2024

Hi Abdelrani,

Thank you very much for taking the time to update your review!

It was a pleasure chatting with you and getting our Zapiet - Pickup + Delivery app up-to-date and running the latest version to ensure the best performance, stability, and that you have all the latest fixes & features available to you and your customer's.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

Edited November 18, 2021

I just wanted to give a kudos for great customer service for both Klaudia and Herman :) They are great! Always there to assist if we have question about the App :) Keep it up guys!

Goldeluck's Doughnuts
Australia
Over 4 years using the app
Zapiet replied December 6, 2020

Hi there,

Thanks so much for leaving your feedback and for been a long time supporter of the app!

I am really sorry to hear that you have been facing issues recently. I just wanted to let you know that I have received your support ticket, fixed your isolated issue and have sent you a reply with further details.

I look forward to receiving your response shortly :)

Thanks again,

Andy

February 12, 2021

Very useful for its calendar. You can choose order preparation time and be sure your clients get their orders just the right time. Works well! Also goes well with Zapiet Delivery Rates

Flowershopn5.Com
United States
Over 4 years using the app
Zapiet replied February 17, 2021

Hi there,

Great to hear you're making the most of our calendar and preparation time feature! Thanks very much for leaving us a review :-)

Best wishes,

Bogi

Edited February 26, 2022

We ran into an issue with this app that prevented customers from checking out. I messaged support and their response was almost immediate. I was on the phone resolving the issue within minutes. Shout out to Klaudia who went above and beyond to make sure I was completely satisfied.

Bizzy Fit Meals
United States
Over 4 years using the app
Edited April 11, 2020

This app has transformed our business . Before we found Store Pickup and Delivery, there was no practical way for us to offer in store pickups at multiple locations. We just instituted the local delivery functionality (just a few button clicks to set it live) as well which is a lifesaver during the Covid Pandemic -- The tech support team is great too.

The Meat King
United States
Over 4 years using the app
May 24, 2018

I've used a couple of apps that offer Pickup for Shopify, but this one has been the best, by far!

We had a couple of very minor issues, but Sam and Andy were able to fix them for us very quickly.

I would recommend this app over any other Pickup and Delivery app out there!!!!

Bikesmart Inc
United States
Over 4 years using the app
June 6, 2018

This app is awesome, and really fills a void in Shopify, allowing Pick Ups from our Retail locations.

This app consistently works, and doesn't leave a bunch of junk in your account if you need to uninstall (but why would you?).

Support is also very helpful, and quick to resolve any issues you may run into.

Andareusa
United States
Over 4 years using the app
Edited July 11, 2024

The support I got from Stephane was incredible. He answered all my questions quickly and helped me fix things above and beyond what I was expecting.

Bangarang Hard Seltzer
Canada
Over 4 years using the app
April 20, 2021

A great app with outstanding customer support. I could not recommend this product and service highly enough.

Farmshop
United States
Over 4 years using the app
Zapiet replied April 22, 2021

Hey there,

Thanks for the awesome review!

Best wishes,

Bogi

August 16, 2023

The customer service that we received from Stephane today was very clear and helpful. This app allows our bakery to run efficiently with date restrictions and preparation times. It is important for us to have these functions since all of our products are perishable.

Aya Pastry
United States
Over 4 years using the app
Zapiet replied August 18, 2023

Hi,
Thank you for the wonderful review!

I'm glad I could help with your questions about our Zapiet - Pickup + Delivery app and managing your location's schedules. If you need any more assistance, we're here for you

-Steph