Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,694)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

February 13, 2019

The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!

Local Roots NYC
United States
Over 1 year using the app
Edited July 6, 2020

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

WildFlora
United States
Over 1 year using the app
Edited May 22, 2020

Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense ...

Umami Fries, Inc.
United States
Over 1 year using the app
January 13, 2022

Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.

André’s Confiserie Suisse
United States
Over 1 year using the app
Zapiet replied January 13, 2022

Hi there,

Thank you for your review and kind words, it is very much appreciated!

If you have any other questions down the road, please do not hesitate to send us a message. ...

December 27, 2021

we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!

Tayybeh
Canada
Over 1 year using the app
Zapiet replied February 7, 2022

Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi

October 2, 2017

Great app and very user friendly

Fuel Power Of Health
Belgium
About 1 year using the app
May 27, 2020

Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !

🚲 Salatim To Go 🚲
France
About 1 year using the app
Edited August 19, 2021

Great app and great customer service. Really helpful and quick and were amazing at explaining my issues and how to fix them. Thank you

thegreenbowl
Australia
About 1 year using the app
Zapiet replied August 23, 2021

Hi there,

Thanks for your review! Glad our support team were able to help :)

Best wishes,

Bogi

December 1, 2020

WE use this app, as we have some pretty unique pickup/delivery requirements and it fit the bill. has had a few issues over the past year, however their support has been FANTASTIC - Kudos to all of you, especially Sandy Jolin, who has gone above and beyond to fix issues, and identify settings that should be reviewed to help improve our overall experience! Great job Zapiet!

Sysco@laMaison (Sysco Grand Montreal)
Canada
About 1 year using the app
April 28, 2021

There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!

Blooms + Flora
Canada
12 months using the app
Zapiet replied April 29, 2021

Hey there,

Thank you for your review and honest feedback regarding the app!

We love that you shared your opinions with us as we are constantly working on improving the app' ...