Reviews (1,460)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.

May 15, 2024

I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.

BLV Peru
Peru
6 months using the app
Zapiet replied May 22, 2024

Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.

We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion.

To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs.

Thank you for your patience and understanding.

-Klaudia

March 21, 2024

Good app and super easy to work out. Also if you do get confused the help team are super quick to respond! Jessica has been helping me and went above and beyond to sort everything out, even updated the app and went through the settings to make sure everything worked fine. Overall really happy with the support :)

Stroud Brewery
United Kingdom
Over 3 years using the app
Zapiet replied March 25, 2024

Hi Eli,

Thank you very much for taking the time to leave such a lovely review!

It was my pleasure helping you to update our Zapiet - Pickup + Delivery app and making sure that only the correct method appear when certain products are in the cart with our conditional activation feature.

Any other questions or any assistance, please do not hesitate to reach out.

Warm regards,
Jessica

March 15, 2024

I've never had anything less than a fantastic interaction with the support team for this app over the last 4 years. They actually help and solve any issues.

It's a rare thing.

Baltzersen's
United Kingdom
About 5 years using the app
Zapiet replied March 20, 2024

Hello Paul,

Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with our support team over the past four years. Providing effective assistance and solving issues promptly is always our top priority.

We truly appreciate your continued support and trust in our app!
If you have any questions along the way please let us know!

Best!
Diego

June 6, 2024

This is the best and most complete app for pickup sales as far as I am aware of and the service is great!

Bulk Natural Foods
United States
4 months using the app
Zapiet replied June 9, 2024

Hi Timothy,

Thank you for the fantastic review of our Zapiet - Pickup + Delivery app and service!

It was a pleasure assisting you with our app's settings, and helping you resolve your issue!

Please don't hesitate to reach out if you need anything in the future – we're always happy to help!

Warmest regards,

Krystabel

June 10, 2024

They always give me more than I asked for, super friendly and help a lot as people and applications.
Nice works

My Blush Peony
Canada
3 months using the app
Zapiet replied June 13, 2024

Hi,
It was a real pleasure helping you set up our widget!
If you need anything else, feel free to reach out. Our team is always happy to assist :)
-Steph

June 7, 2024

Their support is great! Kind folks and always quick with a response

Spaceman Self Storage
United States
3 months using the app
Zapiet replied June 12, 2024

Hi,

Thank you so much for your feedback, it was truly a pleasure to assist you! Your kind words mean a lot to us and motivate us to keep providing the best service possible.

Best wishes
Jeanette

May 8, 2024

I would give them 10 stars if possible!
Jayne help me brilliantly and made our checkout look so professional!

We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless.

Brilliant customer service!

Rob

VanVelze's Chocolates Ltd
Ireland
4 months using the app
Zapiet replied May 10, 2024

Hi Rob,

Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up.

Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants.

You know where we are if you need us in the future!

Jayne

March 13, 2024

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

MFP
Singapore
Almost 4 years using the app
Zapiet replied March 14, 2024

Hi,

It was a pleasure to help you sort out the correct settings for your requirements.

It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years.

If you ever need anything else you know where we are!

Kind regards

Jayne

April 11, 2024

Set up was intuitative and the small issue I had was fixed very quickly by Klaudia on the support team.

Would definitely recommend to anyone!

King Street Meat Co
Australia
8 months using the app
Zapiet replied April 13, 2024

Thank you so much for your glowing review! Your recommendation means a lot to us!

We're happy to hear that you found the setup process intuitive and that your issues were quickly resolved.

If you ever need help with pickup or delivery options in the future, don't hesitate to reach out. We're here to help!

- Klaudia

March 13, 2024

we have had great success with this app, and the team is so helpful and quick to respond - they have enabled us to have items available for order at multiple locations

Rosemont General Store and Kitchen
Canada
Over 3 years using the app
Zapiet replied March 15, 2024

Hi Sarah,

Helping our merchants is always a pleasure but even more so when we hear about the positive experience you've had with our app and team!

And we'll be there if you need it

Steph