Reviews (1,464)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.

June 11, 2024

Great tool, A+ support experience. Highly recommended!

Goose Island Toronto
Canada
About 4 years using the app
Zapiet replied June 14, 2024

Thank you so much for your feedback! We're thrilled that you're loving our tool and had a great experience with our support team. Your recommendation and support mean a lot to us! If there's anything else we can assist you with, please feel free to let us know. We're are always happy to help!

-J Barjum

Edited April 8, 2024

Excellent support! Very responsive and has solved every issue we've had and even fixed some things that our main web developers would not address.

Tinker Coffee Wholesale
United States
10 months using the app
Zapiet replied April 1, 2024

Thank you very much Jeff for taking the time to leave a review!

Always a pleasure chatting with you and helping with our Zapiet - Pickup + Delivery in any way we can.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

April 29, 2024

Excellent app and especially excellent customer service! Thank you Jessica!

Jardins sur Pérolles
Switzerland
Over 3 years using the app
Zapiet replied May 1, 2024

Thank you for taking the time to leave a review, it's much appreciated!

It was so lovely chatting with you and making sure that our Zapiet - Pickup + Delivery app is up-to-date and generating the correct rates for all 3 methods at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

March 15, 2024

I've never had anything less than a fantastic interaction with the support team for this app over the last 4 years. They actually help and solve any issues.

It's a rare thing.

Baltzersen's
United Kingdom
About 5 years using the app
Zapiet replied March 20, 2024

Hello Paul,

Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with our support team over the past four years. Providing effective assistance and solving issues promptly is always our top priority.

We truly appreciate your continued support and trust in our app!
If you have any questions along the way please let us know!

Best!
Diego

June 12, 2024

Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.

Booth Creek Wagyu
United States
2 months using the app
Zapiet replied June 14, 2024

Thank you very much for taking the time to leave a review, it's very much appreciated!

It was such a pleasure chatting with you and getting our widget installed on your cart page from our Zapiet - Pickup + Delivery app where your customer's can choose between pickup , local delivery & shipping.

Please do not hesitate to reach back out if you have any questions or need any assistance.

Warm regards,
Jessica

May 1, 2024

Very helpful and attentive support staff that helped us with various issues. Notable experience was after launch, Jessica helped over a period of several days to resolve technical issues and get the app functioning as we needed. Big thank you to her and her team!

Antoinettes Sweets
United States
About 2 months using the app
Zapiet replied May 5, 2024

Thank you John for the lovely review, it's very much appreciated!

I'm so glad that we were able to get everything up and ready with our Zapiet - Pickup + Delivery app.

If you have any questions or need any assistance, please do not hesitate to reach out.

Warm regards,
Jessica

May 13, 2024

Great at making sure the app is compatible with other apps.

YukonGrow
Canada
Over 1 year using the app
Zapiet replied May 22, 2024

Thank you so much for your fantastic review! If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help!

Thanks again for your support.

-Herman

May 22, 2024

Easy to integrate and covered all shipping/delivery/pick up options we needed.
Support is outstanding! Fast and professional.

NETO Chocolate
United States
9 months using the app
Zapiet replied May 24, 2024

Hey there!

Thank you for your kind words! It was nice to help you with your rates.

If you ever need any assistance do not hesitate to get in touch with us again!

March 13, 2024

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

MFP
Singapore
Almost 4 years using the app
Zapiet replied March 14, 2024

Hi,

It was a pleasure to help you sort out the correct settings for your requirements.

It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years.

If you ever need anything else you know where we are!

Kind regards

Jayne

June 12, 2024

Quick and clear assistance from Jayne, thank you!

Baked by Steph
United Kingdom
Over 1 year using the app
Zapiet replied June 14, 2024

Hey Steph

Glad that we could sort out your Zapiet Pickup + Delivery issue quickly.
You know where we are if you need us in the future!

Jayne