Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,657)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.

September 13, 2024

Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.

Hawaii Doggie Bakery
United States
Over 6 years using the app
Zapiet replied September 18, 2024

Hey Chris!

Thanks a ton for the awesome shoutout! We totally get how tricky it can be with all the Shopify changes, and we’re always here to help you roll with the punches. We're so glad to hear we’ve made a difference for you!

We really appreciate you being such a great team player and keeping an eye on those orders so we can sort everything out quickly! Wishing you and Hawaii Doggie Bakery all the best! Let us know if you need anything else.

Cheers,
Angelo, Kristine, Herman and Jeanette

November 27, 2024

We were very happy with the installation of Zapiet within our store. It helped us establish a new pickup option. However, an issue arose stemming from the app that harmed the checkout experience. Their support team kicked in, and Sandy did an excellent job not only mending the situation, but enhancing the checkout experience along the way. I would recommend this app for those looking to instal a new pickup + delivery solution that has very streamlined support.

Despaña Brand Foods
United States
About 1 month using the app
Zapiet replied December 2, 2024

Hello Angelica,

Thank you so much for your kind words! It was truly a joy to work on your store and ensure that it provided the best possible checkout experience for your customers.

All the best,

Sandy

November 29, 2024

The single most important app for our store!

Bloom de Fleur
United States
Over 7 years using the app
Zapiet replied December 4, 2024

Hey Davron!

Thank you SO MUCH for taking the time to leave a review!

It was my pleasure to help you. I really appreciate the details you provided, which allowed me to troubleshoot and fix the issue quickly.

I was looking at your store again and fell in love with your Sakura Purse. I really like the colors!

I wish you and your family a happy holiday season!

Manuel 🙂

October 30, 2024

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

The Butcher's Table
Malaysia
About 1 year using the app
Zapiet replied October 31, 2024

Hi there,

Thank you so much for the amazing feedback! I’m thrilled we were able to resolve things with your checkout and your location's pin in the Google Maps section of the widget! Your patience and details made all the difference, so I’m glad we could get everything perfectly set together!

If there’s anything else you need, just message us anytime. We're always here to help.

Best,
Gab

October 26, 2024

Gabriel was really amazing, manage to solve the problem really quick.

Thank you

All Greens Wholesale Ltd
United Kingdom
Over 4 years using the app
Zapiet replied November 1, 2024

Thank you for your wonderful review!

I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out!

- Gabriel

November 11, 2024

Had a wonderful support from Jessica today in relation to Dleivery and pickup. She was brilliant and also spotted other issues in ou checkout that we didnt know we had. So helpul

Little Italy Ltd
Ireland
About 3 years using the app
Zapiet replied November 13, 2024

Hi Bettina,

Thank you so very much for taking the time to leave such a lovely and kind review.

It was a real pleasure chatting and helping you to get all 3 methods back up and running on your store with our Zapiet - Pickup + Delivery app, along with a few other tweaks.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

December 11, 2024

Quick and easy resolution to our issue! Very helpful and responsive!

Simply Northwest
United States
Over 8 years using the app
Zapiet replied December 13, 2024

Thank you Denielle for taking the time to leave such a nice review!

I was happy to help and make sure that our Zapiet - Pickup + Delivery widget was embedded on your theme and present on your cart page, along with a few other tweaks.

If you have any questions or need any further assistance, please do not hesitate to reach out.

Warm regards,

Jessica

November 10, 2024

Kristine was really helpful in helping me setting up the parameters for my website. The shopify expert I hired was everything but an expert and without Zapiet, i could not have launch it

simplyfrench
United States
5 months using the app
Zapiet replied November 13, 2024

Hi Review team here is Kristine's reply:

Hi Emmanuelle,

Thank you so much for the 5 star review! 🤩

I greatly appreciate you! 😍 It was indeed a pleasure helping you with your store. Always remember that we're always here for you, Emmanuelle!

Take care & Stay safe! 🌺
Kristine

December 30, 2024

Thanks for the great customer service today! Appreciate it!

Barking Dog Bakery & Feed
United States
Almost 5 years using the app
November 21, 2024

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

The Cupcake Queens
Australia
Almost 9 years using the app
Zapiet replied November 26, 2024

Hi!

Thanks for taking the time to review us! It was my pleasure to help you sort out the issue you were experiencing!!

I took a quick look at your store and your Christmas Tree Cake looks delicious!!

Happy Holidays,

Manuel 🙂