Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

September 8, 2020

The app is great but the development team working behind it is absolutely incredible!

We had a very specific use-case that we wanted to put in place. Despite the confusing scenario Ronan and his team were very quick to respond to all of our questions and created a fantastic, robust solution for our shop.

Could not recommend the app or support team enough!

Thank so much guys! :)

Knock Knock by Smith & Brock
United Kingdom
Over 2 years using the app
Zapiet replied September 9, 2020

Hey guys,

Thank you so much for leaving a fantastic review.

I am super happy that we could help you achieve your specific use-case.

Our whole support team are really invested in the "where there is a will there is way" mindset and we love cases like this where we can help a merchant implement a custom solution that improves the efficiency of their store.

If there is anything else we can help you with please do not hesitate to get in touch.

Have a great day.

Kind regards,

Ronan

March 4, 2021

I used Zapiet and it works very good and specially the service is always ready and good. I will suggest to everyone

ETNACOFFEE
United Kingdom
Over 2 years using the app
Zapiet replied March 5, 2021

Hi there,

I am glad to hear everything is working well and that we were able to help you get things running for your store!

Take care,

Bogi

March 17, 2018

This app works great, has all the options you should need for a local delivery service. The support is AMAZING, I usually receive a reply and a fix within an hour. Keep up the good work guys!

Coughy
United States
Over 2 years using the app
February 25, 2018

I had some difficulty installing the app at first but that wasn't anyone's fault - just bad timing. I sent them an email and got a response within 15 minutes and the support they offered was phenomenal! I have never experienced customer service like this from an IT organisation.

I couldn't run our store without this fantastic app. I spent a long time researching this as it's such an important element for us, and I couldn't find any other app that can do what this one does.

In short, a great app with a great support team behind it. I wouldn't hesitate to recommend.

Peak District Deli
United Kingdom
Over 2 years using the app
Edited September 1, 2015

We're still in the testing phases, but this app seems to do what it is supposed to do, and do it well!

Installation support via chat with Andrew was not only prompt, but friendly and on a Monday evening no less. Highly recommended!

Edit: had some issues getting this to work correctly (though I fully admit it might be user error) and ended up uninstalling. Will probably revisit with Andrew at a later date.

Double Edit: re-installed and working great, thanks to Andy for being persistent and making sure we were happy.

Rotofugi Online
United States
Over 2 years using the app
July 29, 2022

This App helps my operations team to establish priorities. It also leads my customers to educate and increase their satisfaction.

Slipacoff's Premium Meats
Canada
Over 2 years using the app
January 3, 2022

Great app and great support! I had an issue when my site was live and the support got back to me within minutes and solved it. Just great!

Fitmeals
Sweden
Over 2 years using the app
Zapiet replied January 3, 2022

Hello there,

Thank you for this lovely review! It was great to discuss with you on our live chat, and to be able to adjust your settings to better match your need.

We'll be only a few clicks away, if ever you need help with anything else.

Sandy

March 19, 2018

Excellent app, having tried several similar apps this one is head and shoulders above the rest, exactly what we needed for our store.

Support is superb, had a couple of minor issues and support responded immediately in the evening and worked til midnight to ensure everything was working correctly. Very very impressive, highly recommend Zapiet.

Mtest84
United Kingdom
Over 2 years using the app
Edited July 27, 2023

We own a bakery / coffee shop, and use this app to facilitate our same-day and pre-order process. The functionality is great and the support is even better. There are a few missing features for our use case, but when I reach out to support they are able to tell me whether or not these things are on the backlog, which I appreciate very much. We are coming from Toast POS, so Shopify is a big change for us. But, this app is working great and handles our high volume shop really well. Love it!!

The only thing I will say as a "wish list" item, is that we do have to do a few weird and time-consuming work-arounds because of our use case. I would love if we could have the Product Date Restrictions feature support adding entire categories at once, instead of just 1 product at a time. That would save me so much manual work and be a real game-changer for our workflows! Other than that, this app is truly awesome!!

Update: Support is always so awesome. Jessica helped me today with a wonky issue on the cart drawer .. THANK YOU!! Zapiet truly is the best!

Highly, highly recommend!

Spilt Milk Pastry
United States
Over 2 years using the app
Zapiet replied April 22, 2021

Hi Meg,

Thank you so much for your review.

So happy that I was able to help you with your drawer cart issue so that your customer's can have the best experience when placing orders via our Zapiet - Pickup + Delivery app

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Thanks again,
Jessica

June 19, 2022

The help support of this app is amazing, Jelizaveta was so patient and worked through many details with me! I had used this app in the past and then recently tried a different app that was a little less expensive but came back to using Zapiet, it it worth every penny.

HelensBottleShop
United States
Over 2 years using the app
Zapiet replied June 20, 2022

Thank you for your kind review, it was nice chatting to you yesterday!

If you have any further questions with regards to configuring your pick ups and deliveries just let me know. We will be happy to help :)

All the best,
Jelizaveta