Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,661)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

Edited December 28, 2020

Updated: Dec 24: The support from the developers is still amazing. We had an issue that randomly appeared on Dec 23rd of course. Within hours of emailing they were on it and helping to resolve. They even found some user errors I didn't realize I had done and asked if I wanted those fixed as well. highly recommend the app and the developers. Love this app! It is great for my business. The Support from the staff has been AMAZING!!!!! They are very responsive , positive and helpful to what seems like my never ending string of questions. Recommend this app. THANK YOU!

Mrs. Turbo's Cookies
United States
Over 3 years using the app
Zapiet replied September 15, 2020

Hi there,

Thank you so much fo leaving such a wonderful review!

I am delighted to hear that you had an awesome experience with our Support theme, our support has been receiving some amazing feedback lately and it is great to see that trend continuing.

If there is anything we can assist you with going forward, please do not hesitate let us know.

Have a great day :)

-Ronan

March 19, 2018

We couldn’t be happier with this app. Our site is custom built and we needed the capability to customize delivery, shipping and pickup options for each product. We were able to accomplish everything on our wishlist with this app. Customer service is above and beyond. If we could give them 10 stars, we would.

Birdytell
United States
Over 3 years using the app
March 2, 2017

Terrific customer service. I can't wait until they do an upgrade to set different delivery rate areas.

Tiki Island Pool Express
United States
Over 3 years using the app
July 19, 2022

Great customer service and very useful features. Have been using for for seasonal shipping needs for a few years now.

Wormuth Farm
United States
Over 3 years using the app
Zapiet replied July 29, 2022

Hi Mike,

It was lovely chatting with you today and getting you set up for your seasonal shipping with our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

Edited January 30, 2024

A real treat to have such a knowledgeable and supportive representative.

Rocky Mountain Chocolate Factory
Canada
Over 3 years using the app
Zapiet replied November 2, 2023

Hi Ray,

Thank you very much for taking the time to leave such a lovely review

It was my pleasure helping you with the product-specific preparation time feature of our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

Edited November 15, 2023

We needed to fix the way we were doing pickups. Zapiet helped us seamlessly set up our pickups and created such a great experience for our customers.

The rep was so quick to reply and help and got everything set up so fast. Would absolutely recommend!

JuJu's Boutique
United States
Over 3 years using the app
Zapiet replied November 19, 2023

Hi, and thank you very much for the amazing review

It was a pleasure helping you put the finishing touches with our Zapiet - Pickup + Delivery app. And we'll be there for you should you need anything in the future as well!

-Steph

November 23, 2020

We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.

DAVOCADOGUY
United States
Over 3 years using the app
Zapiet replied November 24, 2020

Hey Astrid,

Thank you so much for leaving a positive review.

It was a pleasure working with you and I look forward to assisting you again in the future.

Have a great day!

- Ronan

Edited March 11, 2024

Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.

ArcBest® Company Store
United States
Over 3 years using the app
Zapiet replied January 5, 2021

Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction.

Cheers,
Sebastian

September 2, 2022

I was experiencing a few technical difficulties that needed some attention. Thankfully Stephane was there to help out. All my issues are currently solved and then some! What amazing service. Look no further than Store Pickup + Delivery for a great product with stellar service! A+

FYShoes
United States
Over 3 years using the app
Zapiet replied September 3, 2022

Hi and thank you very much for taking the time to write us such a wonderful review!

It's always a real pleasure to help and should anything come up, we'll be there, happy to help.

All the best, Steph

April 1, 2023

Chloe was very helpful and responsive. Her service was excellent! She addressed the multiple questions /issues I had promptly.

Yummi Dumplings
United States
Over 3 years using the app
Zapiet replied April 2, 2023

Hi Kyle,


Thanks so much for the awesome review!


It was my pleasure assisting you today with the Zapiet - Pickup + Delivery app I'm really glad our app does everything you need it to do and that you continue to use it.

I'm here, should you ever need any further assistance.


Have a great day,
Chloé