Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,661)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne,
Thank you so much for your kind updated review.
I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Kind regards,
Ronan
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* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Meet The Source,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !
Hi Tom,
It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨
Best,
Maria
Fantastic, flexible app and Zapiet's support is great. We use Zapiet - Pickup + Delivery along with Zapiet - Rates by Zip Code which enables us to accommodate our store's complex local fulfilment requirements.
I appreciate you taking the time to write such a positive review.
It was great collaborating with you on your store. Please don't hesitate to reach out if you ever need assistance with our store pickup and delivery app.
- Veno
Very impressed. Really customisable, great support. We were able to spin up a local delivery service in urgent times very quickly. Lifesaver!
This app is great for customers to choose if they want to go to our store and pick up their order or have it shipped. The back office is easy to use and navigate. Customer service has always been quick and helpful, thankfully!
Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.
Hi Alessio,
Thank you for taking the time to leave a review, it is very much appreciated
It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page).
If you have any other questions, please do not hesitate to reach out.
Kind regards,
Jessica
I have been using the app for many years and always like it. It just works. The support is also efficient, they quickly fix problems themselves or show me how to when needed. Special shoot-out to Stephane! ;)
Hi Jeraldine
And thank you very much for your wonderful review!
It was my pleasure helping you with our Zapiet - Pickup + Delivery app.
If you have any other questions or need any assistance, please do not hesitate to reach out.
Steph
The app works very well and if you have any problem, the assistance team will be there to help you until everything works perfectly. Thank you Sandy for your efficiency! Big thank you for the amazing work of Jeanette !
Hello Naomie,
Thank you for this lovely review ! It has been a pleasure to help you and discuss in our native language
N'hésite pas à nous écrire à nouveau, si tu as d'autres questions.
Sandy
Dear Pickup + Delivery Team, thank you for your great support! My problems were solved quick. Best regards, Andreas
Stepane the rep was quick to answer my questions and make my day! GREAT customer service! Thank you!