Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,657)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.
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Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!
Hi there!
We REALLY appreciate your review!
It's satisfying to know that we've been able to help you every time you reached us, we will continue working
to keep it going.
Happy Holidays,
Manuel 🙂
This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities.
Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis.
Thank you so so much!!!!
Thank you so much for your amazing review!
We're thrilled to hear how much you love Zapiet - Pickup + Delivery and that it's making such a positive impact on your business.
We're always here to support you and excited to continue helping you unlock new opportunities. Thanks again for your kind words!
- Sebastian & Gabriel
They help me to solve my issue very quick and easy. Thanks
Hi there,
Thank you so much for your review! I was pleased to help with Zapiet - Pickup + Delivery - I'm so happy everything worked! Please never hesitate to reach out to us if you need anything else. We are always here to help!
Have a wonderful day! :)
Anggy
I’m incredibly grateful for Zapiet’s support and their 24/7 chat line, which helped me set up my store seamlessly! Their team provided detailed guidance and friendly service, walking me through any issues that came up.
I highly recommend Zapiet—not only for their excellent app, but also for the top-notch service they provide.
Hi Jessica,
Thank you so much for your kind review!
It was a pleasure assisting and guiding you through the setup of the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need help—our team is always here to support you!
Warmest regards,
Krystabel
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.
If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.
Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.
I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there,
Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.
Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.
We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.
Thank you for using our app, and we appreciate your understanding.
- Klaudia
Sebastian & Angelo, are always going above and beyond to help me solve any issues I face, thank you so much for everything!
Hi Sophia,
I'm so grateful for your review - thank you for taking the time to write in your feedback! Sebastian and I were happy to help you sort our your rates and help with your orders. It was great talking to you!
If there's anything else you need, don't hesitate to reach out. We're always here for you! (:
Have a wonderful day!
Angelo
I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!
Hi,
Thanks for your glowing review! It's great to hear you're satisfied with the app and our support!
Best wishes,
Bogi
Too many Bugs.
Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA".
It was quite smooth earlier, but have been facing too many issues recently.
Hi there,
Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations.
We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix.
That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us.
Klaudia
Senior Support
Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!
Thank you so much for your kind words!
We're thrilled to hear that you're loving the app for managing your pickup and delivery orders, and that we were able to assist you.
If you need anything else, we’re always here to help! ☕✨
-Anggy
Very helpful with advice and step by step instructions on how to fix the issue.
Thank you so much for the 5-star review!
We're glad to hear that the advice and step-by-step instructions were helpful in fixing the issue. If you ever need further assistance with pickup and delivery settings or anything else, feel free to reach out.
We're always here to help!
- Gab