Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,664)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

February 14, 2024

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.

William Dickson Industries, Inc
United States
Almost 3 years using the app
Zapiet replied February 16, 2024

Hi Paul,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

December 21, 2021

Well I have to say that Zapiet has the best support team I have ever experienced! Stephane Fattizzo has done more than just help me out he has went above and beyond for our business and I've dealt with many apps, this is impeccable! My store does use a lot of different shipping profiles! and Zapiet works with Intuitive shipping to give you the freedom you need for whatever your shipping scenarios may be! Look no further when thinking of an app to make your store a pick up & delivery store this is the one you are looking for! thank you so much to the team at Zapiet!

Young Farts RV Parts
Canada
About 3 years using the app
June 18, 2020

Amazing app and amazing customer service! Sandy was able to help us installing and fixing a couple of things for us! She even helped us to match the app to our theme colors! I'm just starting using it but I'm loving it! Recommend 100%

Smart Bamboo
Mexico
About 3 years using the app
Edited February 3, 2022

We use this app for almost 3 years now, and we are very happy with all the possibilities the apps has. It works simple and saves us a lot of time in handling our orders.
Also the help we get when we have a question is great!

Ballonnenexpert kip&co
Netherlands
About 3 years using the app
Zapiet replied February 3, 2021

Hi there!

Thank you so much for your lovely review and kind words—we really appreciate it!

I'm really glad you are happy with our app and our support.

We're here should you need anything else.

Have a wonderful day!

Marija

July 31, 2019

Really great service, addressed my concerns quickly & all in all a good investment & great help to our business :)

Barking Good
Singapore
Almost 3 years using the app
January 25, 2024

Jayne was very helpful and showed me how to fix a problem, great support!

KIPFERL
United Kingdom
Almost 3 years using the app
Zapiet replied January 31, 2024

Hi Hubert,

Thank you for your kind review for Zapiet Pickup + Delivery.

So glad we could fix your issue quickly. You know where we are if you need us in the future!

Jayne

February 14, 2022

I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.

Green Fresh Florals + Plants
United States
Almost 3 years using the app
Zapiet replied March 7, 2022

Hi there,

We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running.

Best wishes,

Bogi

Edited October 12, 2017

The only app our store cannot live without. An elegant solution to what's otherwise a messy problem.

And the customer service and support is fairly fast and extremely helpful. Definitely the best part about using a Zapiet app!

Casa De Flora
Canada
Almost 3 years using the app
July 14, 2022

I love this app, it provides functionality that Shopify's native pickup option does not (like allowing pickup from any location, not limiting the locations based on quantity). Their support team is extremely knowledgeable and helpful, and quick! I really can't recommend it enough, they go above and beyond to provide a great app, and great service.

Mikes Bikes (Sandbox)
United States
Almost 3 years using the app
Zapiet replied July 29, 2022

Thank you Dylan for your review.

It was my pleasure helping you with our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

November 3, 2020

Very helpful and very prompt when I had some issues, which is rare to begin with. The app works exactly the way it should!

Metro Pet Unleashed
Canada
Almost 3 years using the app
Zapiet replied November 6, 2020

Hey guys,

Thank you so much for your positive feedback, we really appreciate it.

If there is anything we can assist you with in the future, please do not hesitate to get in touch, we are always happy to help.

Kind regards,

Ronan