Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,661)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

May 3, 2020

New site, trying to get app installed and integrations working with other apps listed as "integrations". Overall App advertises some great functionality but in reality it isn't a straight out of the box solution. Support is slow and responses are generic. Better documentation would help for integrations with other apps listed as integrations. Anyone know how to setup/troubleshoot integrations to Onfleet and Inuitive Shipping? No response from support on my requests.

MyULF
United States
Over 2 years using the app
Zapiet replied September 17, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi MyULF,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

October 12, 2023

My issue was solved in a timely manner. Support was knowledgeable and quick to find solution.

Bison Ridge Farms
Canada
Over 2 years using the app
Zapiet replied October 16, 2023

Hi Becky,

Thank you for leaving a review, it's very much appreciated

It was my pleasure helping you set up your products in our Zapiet - Pickup + Delivery app so that the correct rate appears at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

July 19, 2019

There is no better app to handle local deliveries and store pickup on Shopify. Period.

We’ve been using this app for more than 3 years and couldn’t be happier. It is the most important app on our store and allows us to offer our customers the choice of delivery date and time as well as enables us to control order amounts per delivery slot, block out delivery dates, control which products are offered for local delivery and which ones are for shipping only, and much much more.

Customer support is outstanding! During the years if we would have any issues and send a request, Andy and all his team would respond extremely fast, even on the weekends and would help to fix it asap.

We tried and used almost all apps related to local deliveries on Shopify and prior that on Woocommerce and Magento. Nothing comes even close to Store Pickup + Delivery by Zapiet.

If you want to control local delivery rates based on zip codes I would also recommend getting an additional app made by Zapiet - Delivery Rates by Zip Code. These 2 apps work great together.

For our business, it’s very important that app developers are serious about their apps and consistently are updating and improving it as well as providing customer service in case there are issues. Our store is open 24/7 and we can’t afford apps managed by amateurs.

Zapiet is one of the few pro developers on Shopify who are continuously improving their apps and we feel safe trusting them our deliveries management!

My City Plants
United States
Over 2 years using the app
July 28, 2021

Was contacted by friendly support to upgrade our version. They helped us through the process, no problem. Thanks!

Lammle's Western Wear
Canada
Over 2 years using the app
Zapiet replied July 30, 2021

Hi there,

Thanks for your review! Glad we could bring you up to speed on the latest version :)

Best wishes,

Bogi

March 9, 2021

Robert was very helpful and helped us to achieve what we want! He has followed through the problem with us and replied asap. Highly recommended!

ROSE & CO
Australia
Over 2 years using the app
Zapiet replied March 9, 2021

Hi Tracy!

Thank you so much for your kind words :)

I'm so glad to have found the problem and get everything up and running for you!

Cheers!

Rob

August 26, 2017

We were able to set this up on a staging site before pushing to our live site. Sam & the customer service team were incredibly helpful - answering any question we had. Their response time was also amazing, as we were working under a time crunch. The app was easy to install and most of the work is done for you! We can't wait to see the impact this app has on our store.

Kstanton
United States
Over 2 years using the app
April 29, 2020

We launched a website to sell motorcycles online. We needed to deliver them personally or have customers come to us. These guys had the solution and the customer service to help with our specific needs.

Apex Cycle Online Store
Canada
Over 2 years using the app
May 12, 2022

We use the app for instore pickup and the support when running into minor issues is second to none! Everyone is very helpful and they have a quick response!

BuyNebraska.com
United States
Over 2 years using the app
Zapiet replied May 16, 2022

Hi there Clarissa,

Thank you so much for your lovely review. It was nice chatting with you today! Do not hesitate in reaching out so we can assist should you need any help down the road.

We are always happy to help!

Best,

Maria

August 18, 2021

Zapiet and Jessica (at Zapiet) are freakin awesome! So thankful how Zapiet has improved our Shopify experience. Support is always top-notch. They know the app!

Lean Times Meat Co.
United States
Over 2 years using the app
Zapiet replied August 18, 2021

Hi Justin,

Thank you so much for your kind words, they are so much appreciated by myself and the entire team.

Have a wonderful day and if you have any other questions down the road, please do not hesitate to jump back on the chat.

Cheers,

Jessica

October 6, 2020

The app is great and the support I received from Ronan was perfect for enabling our Thanksgiving-only products. Very professional service and patience working through some of our challenges.

Table & Twine By Best Impressions
United States
Over 2 years using the app
Zapiet replied October 7, 2020

Hi Rob,

Thank you so much for the wonderful review, it was a pleasure working with you.

I am delighted to hear that you had a great experience both with our app and with our support team.

If there is anything we can assist you with going forward please do not hesitate to reach out, we are always happy to help.

Have a great day :)

- Ronan