Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,661)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
Refine
-
By rating
The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more
Thank you very much Scott for taking the time to leave such a lovely review for our Zapiet - Pickup + Delivery app!
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there,
Thank you so much for taking the time to leave a review.
It was a pleasure assisting you and I am delighted that you had a great support experience.
If there is anything that we can assist you with going forward, please do not hesitate to let us know.
Kind regards,
Ronan
There support team is awesome, Thanks Everyone. I had an issue with the setup of other apps and could not get this app the work right. After some playing and adjusting we get everything to work!
We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.
Hi there,
It was a pleasure chatting with you earlier and getting your store pickup times to show.
Please do not hesitate to reach out should you need anything else.
Cheers,
Klaudia
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
I'm opening my second store and chose to use Store Pickup + Delivery again because it helps relieve my local pick-up and delivery headaches. Their app is simple to use, clean UI/UX, and most importantly their staff is extremely helpful and friendly. I don't know to code and needed some a custom solution - their staff was patient and knowledgeable in understanding and guiding me throughout the process. Wonderful app and team!
Hi there!
Thank you so much for your kind words, they mean a lot :)
It was a pleasure working with you, good luck with your new store! If you need anything else, we're always here to help!
All the best,
Clemency :)
Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!
Hey Carlos!
It was really nice chatting with you and I'm glad I was able to help.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks!
Jessica
The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.
Hey guys,
Thanks a million for leaving a positive review it really means a lot to the whole team.
We have received some amazing feedback since re-opening our phone support so I am delighted to hear that this greatly improved your experience.
If there is anything we can assist you with in the future we are only a phone call away.
Have a great day.
- Ronan
I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.
Hi Katy,
Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you..
I am glad that we could get this issue resolved for you.
I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP.
We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches".
We look forward to providing you with a better experience going forward.
Thank you for your patience and understanding.
Kind regards,
- Ronan
Amazing support from these guys. Nothing is too much to ask. They helped solve my problem in the quickest way possible. A very special thank you to Sam!