Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

September 16, 2022

Quick and Efficient Response. They will help you with any issue you find. Definitely recommend if you have multiple store locations.

All Ways 99
United States
Over 1 year using the app
Zapiet replied September 17, 2022

Hi Joel,

It was my pleasure helping you today with our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

November 11, 2022

Zapiet is working great for our store, we had some issues with the rates by distance, and also an issue with the checkout process, but gave Flora from customer service access as a collaborator and she fixed it in about 15 minutes. Outstanding customer support, so far we havent found a problem they couldnt/didnt fix.

Square Root Foods
United States
Over 1 year using the app
Zapiet replied November 11, 2022

Hi Jack,

Thank you for your lovely review.

I'm glad I could get you all set up with Store Pickup + Delivery and Delivery Rates by Distance over chat.

Have a lovely day!

Flora

July 19, 2022

Great customer service and very useful features. Have been using for for seasonal shipping needs for a few years now.

Wormuth Farm
United States
Over 1 year using the app
Zapiet replied July 29, 2022

Hi Mike,

It was lovely chatting with you today and getting you set up for your seasonal shipping with our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

August 8, 2020

The customer service rep who helped me fix my problem did an amazing job and I couldn’t be more happy about the help

liquifiedjuicery
United States
Over 1 year using the app
August 16, 2021

Our business uses this app on a daily basis and we are over-impressed with not only its capability, but, it’s support when things don’t always work out.

Thomas Farms
Australia
Over 1 year using the app
Zapiet replied August 18, 2021

Thank you for the kind review.

It's good to hear that our app is helpful on a daily basis.

If you need anything else the team are always here for support.

Jayne

February 25, 2020

Amazing! Solved all our logistics problems. Love the App and great customer support and service ! :)

KARMIC Cold Pressed Juice
Australia
Over 1 year using the app
August 8, 2021

Great app with lots of options & integrations and most importantly a top notch customer service! Their team addresses all the issues in a timely manner, help setup along the way. Strongly recommended!

Mum's Whole Food
United Kingdom
Over 1 year using the app
Zapiet replied August 8, 2021

Hi there,

Thanks so much for the lovely review—we really appreciate it.

It was my pleasure helping you set up and answering your questions.

We're here should you need anything else!

Have a great day,

Marija

April 9, 2017

Our store needed some custom work and it was no trouble at all for Andy and his team to do! After several back and forth emails, Andy had a new code and applied it to our store for us. Everything works just as we had hoped! We highly recommend this app if you need in store pick up for your site. 100 stars from us... five does not cut it. THANK YOU ANDY!!! Sally & Gary xx

Gary Alan Images
Australia
Over 1 year using the app
March 14, 2021

I've contacted the Zapiet team multiple times for 2 of their apps and they were more than awesome for all the help that they gave me. If I could set a 6/5stars I would. Both of their apps that I've installed are awesome and they do exactly what I need. Postal codes validations and local delivery fees based by distance at the same time. Thanks for your help!

Metsaveurs
Canada
Over 1 year using the app
Zapiet replied March 15, 2021

Hi there,

It was lovely chatting with you and helping you set up both of our apps—I'm glad they meet all of your needs.

Thank you so much for your 6 stars—we really appreciate it! 🤩

Let us know if there's anything else you need. We're happy to help. 😊

Have a lovely day,

Marija

Edited January 14, 2022

We use this app to designate store pickups in our growing list of branches, and adding new stores is a breeze. We found an issue where our store hours on the app didn't reflect hour actual hours - I reached out to the support team and Stephane was able to provide a solution within minutes. Great product, amazing support!

Chit Chats Supplies
Canada
Over 1 year using the app
Zapiet replied May 24, 2021

Hi there,

Thank you so much for the review! Lovely to hear that you had a great experience with our support team, we pride ourselves on our support!

Best wishes,

Bogi