Reviews (1,728)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup, enhancing customer experience and streamlining operations. They praise its intuitive, customizable backend and flexibility in delivery options. Its reliable performance, seamless Shopify integration, and exceptional customer support through live chat and email are also highlighted as major benefits, making it a dependable choice for handling delivery services.

March 22, 2022

My questions were answered and I left with the info I needed. Thank you for your support in this matter.

Bread by Us
Canada
Over 1 year using the app
Zapiet replied April 8, 2022

Hi Jessica,

Thank you so much for your amazing review! It made my day! It was awesome speaking with you - I was happy to help get your local delivery rates set up in your ...

December 7, 2021

One of the most useful and amazing app out there! It's enabling our small business to have all the different ways of selling (via shipping, delivery and pickup), without any of the traditional headaches :) And I would like to applause their Support! top notch! always to efficient, nice and empathetic. I highly recommend Zapiet!

Bonjour Bakehouse
United States
Over 1 year using the app
Zapiet replied December 10, 2021

Hi Ingrid,

Our team is so happy to hear about the impact that our app has had on your business.

We are always happy to help. If you need anything, please do not hesitate to ...

October 20, 2023

We had a conflict due to custom code interfering with the checkout button. Their support team were able to react very fast and identify the problem.

momotime.ch
Switzerland
Over 1 year using the app
Zapiet replied October 23, 2023

Hi Phuntsok!

Thank you for your kind words and your wonderful review. It was a pleasure assisting you in resolving the custom code issue. Our team is here to support you ...

May 7, 2020

This is a brilliant app, saved us money and time - really useful for our new online shop we are working on. I had some questions and emailed support (got Andy) and he was quick, efficient and went above and beyond - just brilliant! thanks for sorting, saved me a few hours figuring this out.

Westmorland Family
United Kingdom
Over 1 year using the app
Edited January 4, 2023

Brilliant support! My problem was solved in matter of minutes by real person. Thanks to Jelizaveta for her awesome help.

Tile Lane
Australia
Over 1 year using the app
Zapiet replied May 24, 2021

Hi there,

Thanks for your review! It was a pleasure to work with you, and glad you're enjoying our app!

Best wishes,

Robert

Edited January 31, 2023

Super helpful customer service! I was having an issue connecting FedEx to my account and they helped through every step to get this resolved!!

Lizzie Bee's Flower Shoppe
United States
Over 1 year using the app
Zapiet replied February 1, 2023

Hi there!

It was a pleasure assisting you with your FedEx rates 💚 we are always happy to assist so do not hesitate in reaching back here should you need anything else!

...

Edited March 24, 2020

I use this app for delivery dates for my local business, I like how it integrates with delivery rates by zip codes to offer different delivery rates to customers in different areas and their support is excellent!

Caught Online
South Africa
Over 1 year using the app
July 13, 2022

I havd a problem withthe app and Clemency was great, figured out the problem straight away and showed me how to fix it. They were very helpflu.

All Things Fun Peterlee
United Kingdom
Over 1 year using the app
Zapiet replied July 13, 2022

Hi Rachel!

It was great working with you, thank you so much for your kind words!
If there's anything else we can help you with, please do not hesitate to reach out.

Hope ...

November 24, 2023

We love the app, it makes our lives so much easier being able to put all our different types of order and delivery services in one place. It is rare we have any issues, and then it's usually is a small compatibility issue with updates or themes, but what really makes it for us is the great customer service when you need it. Sandy has helped us resolve things quickly and checks in to make sure ...

Chorlton Cheesemongers
United Kingdom
Over 1 year using the app
Zapiet replied November 29, 2023

Hello Christopher,

I'm so happy to see that you're happy with our Zapiet - Pickup + Delivery app. Thank you for taking the time to leave us review!

We'll be near, if ever ...

Edited December 1, 2024

Great support from Anggy & Leo

Furniture Reuse
United Kingdom
Over 1 year using the app
Zapiet replied June 15, 2023

Thank you very much for taking the time to review our Zapiet - Pickup + Delivery app.

I was our pleasure assisting you.

If you have any other questions down the road, please ...