Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,694)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

June 12, 2018

I installed this app and had nothing but issues with it. The checkout didn't work on half my products and then when I tried to contact support, I got no response. Buyer beware, they will respond to you while you are in trial mode and then ghost you when you start paying for the app.

Tiddlywinks Toys Games
United States
14 days using the app
Zapiet replied November 26, 2019

Hi there,

Thanks so much for your feedback! Since your review we have more than quadrupled our support team and now offer close to 24/7 support. Our average response time is ...

July 22, 2020

VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick ...

Petals Port Townsend
United States
14 days using the app
Zapiet replied September 17, 2020

* SEPTEMBER 2020 UPDATE *

Hi Petals Port Townsend,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We ...

June 4, 2020

I cannot process any orders due to bugs from this app. Do yourself a favor a DO NOT download this app. Not even for the 14 day trail, once you delete the app you still wont be able to advance from the shopping cart.

Orange Boutique
Mexico
13 days using the app
Zapiet replied September 17, 2020

* SEPTEMBER 2020 - POST-COVID-LOCKDOWN UPDATE *

Hi Orange Boutique,

Thanks so much for your feedback! I'm so sorry to hear that you had issues whilst trying to use our app.

...
November 12, 2018

The app appeared to be working, but then after numerous follow ups with support, I stopped getting answers or help to my questions. I felt as if the staff just gave up on me since my store's theme and code were more difficult than most.

I've since reached out to have them help me remove some pieces of code from my site, after I removed the app, but still have yet to hear back.

I did not want to ...

Red H Nutrition
United States
13 days using the app
April 28, 2020

I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.

Rockford Art Deli
United States
9 days using the app
Zapiet replied September 17, 2020

Hi Rockford Art Deli,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app ...

June 18, 2022

Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht ...

Döner und Pizzeria Friedheim
Germany
8 days using the app
Zapiet replied June 18, 2022

Hi there,

Thank you for your time on live chat earlier.

As we discussed on chat, all new features require careful planning, development and testing in order to ensure the ...

Edited April 28, 2020

Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time

4everKeepsakes
United States
8 days using the app
Zapiet replied April 29, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi 4everKeepsakes,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure ...

January 20, 2021

If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more ...

Techville Store
Canada
8 days using the app
Zapiet replied January 20, 2021

Hi Filip,

Thank you for taking the time to leave a review, we appreciate all feedback.

Again I would like to apologize for the confusion about the locale files, I have ...

March 29, 2020

I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.

Foodin Market
Czechia
5 days using the app
Zapiet replied March 29, 2020

Hey Foodin Market,

Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting ...

April 7, 2020

I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure ...

E's Florals
United States
4 days using the app
Zapiet replied April 7, 2020

Hey E’s Florals,

I’m Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced. We have been inundated recently with support requests as ...