Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,694)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

November 21, 2020

This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!

Tyler's Trees
United States
4 months using the app
Zapiet replied November 24, 2020

Hey guys,

Thank you so much for leaving a positive review.

I am delighted to hear that our app was a game changer for your business.
I look forward to working with you in the future and hopefully we can provide you with a 5 star customer experience going forward.

Happy holidays!

- Ronan

August 7, 2020

I'm getting to l used to all the functionality of the app but the best part of it is the amazing customer support. Jayne is amazing and gets the job done.

Pepperstop
Canada
4 months using the app
December 28, 2020

We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.

Roadside Blooms
United States
4 months using the app
Zapiet replied December 29, 2020

Hi there,

It truly was my pleasure to assist you :)

Our team is always happy when we can make a positive impact for our merchants! Happy Holidays!

Steph

April 15, 2020

We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!

KLEINPAINT Decorating Centres
Canada
3 months using the app
Edited November 20, 2020

Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app

www.Redplate.es
Spain
3 months using the app
Zapiet replied November 24, 2020

Hi Albert,

Thank you for your feedback, we really appreciate you taking the time to leave a review.

I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.

I look forward to providing you with a better experience in the future.

Kind regards,

Ronan

July 10, 2022

I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better

lalarr PICK
Malaysia
3 months using the app
Zapiet replied July 12, 2022

Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! Please get in touch with us on support@zapiet.com.
Best wishes,
Bogi

August 29, 2016

Works great. I only have one pickup location, so maybe that makes it easier to use? No issues that I can see.

Presso Canada
Canada
3 months using the app
April 15, 2021

I used this app to do local deliveries within a certain distance. The support in set up and with any issues has been excellent.

Fuego Take and Bake Worcester
United Kingdom
2 months using the app
Zapiet replied April 15, 2021

Hi there!

Thank you so much for your kind words—we really appreciate it.

We're here should you need anything else.

Have a lovely day!

Marija

July 7, 2022

Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.

Tori's Bakeshop
Canada
2 months using the app
Zapiet replied July 7, 2022

Hi there,

It was my pleasure helping you with setting up our Store Pickup + Delivery app.

I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified.

In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help.

Thanks,
Jessica

May 30, 2021

Zapiet support team are efficient and friendly, happy to help no matter the issue. Thank you so much!

KENSAL
New Zealand
About 2 months using the app
Zapiet replied May 31, 2021

Hi there,

Awesome feedback about our support team, thank you! We do our best :)

Best wishes,

Bogi