Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,694)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.
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This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!
Hey guys,
Thank you so much for leaving a positive review.
I am delighted to hear that our app was a game changer for your business.
I look forward to working with you in the future and hopefully we can provide you with a 5 star customer experience going forward.
Happy holidays!
- Ronan
I'm getting to l used to all the functionality of the app but the best part of it is the amazing customer support. Jayne is amazing and gets the job done.
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there,
It truly was my pleasure to assist you :)
Our team is always happy when we can make a positive impact for our merchants! Happy Holidays!
Steph
We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!
Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app
Hi Albert,
Thank you for your feedback, we really appreciate you taking the time to leave a review.
I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.
I look forward to providing you with a better experience in the future.
Kind regards,
Ronan
I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better
Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! Please get in touch with us on support@zapiet.com.
Best wishes,
Bogi
Works great. I only have one pickup location, so maybe that makes it easier to use? No issues that I can see.
I used this app to do local deliveries within a certain distance. The support in set up and with any issues has been excellent.
Hi there!
Thank you so much for your kind words—we really appreciate it.
We're here should you need anything else.
Have a lovely day!
Marija
Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.
Hi there,
It was my pleasure helping you with setting up our Store Pickup + Delivery app.
I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified.
In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help.
Thanks,
Jessica
Zapiet support team are efficient and friendly, happy to help no matter the issue. Thank you so much!
Hi there,
Awesome feedback about our support team, thank you! We do our best :)
Best wishes,
Bogi