Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,660)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities.
Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis.
Thank you so so much!!!!
Thank you so much for your amazing review!
We're thrilled to hear how much you love Zapiet - Pickup + Delivery and that it's making such a positive impact on your business.
We're always here to support you and excited to continue helping you unlock new opportunities. Thanks again for your kind words!
- Sebastian & Gabriel
Leo was exremely helpful to solve my problem! Thank you!
Hi Hiromi!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out why the widget was not working properly and fixed it as soon as we could!!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.
If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.
Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.
I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there,
Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.
Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.
We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.
Thank you for using our app, and we appreciate your understanding.
- Klaudia
We had so much help from Manuel today- he was so quick to respond and sorted everything in a timely manner. Such a help, great service! Thank you Manuel
Hi Dave,
Thank you for taking the time to write this review, it helped me a lot that from the beginning you were very clear on what you needed 🙂
I hope you and everyone on Isle of Man have a happy holiday season,
Manuel 🎄
Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!
Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to reach out to us whenever you need a helping hand.
Best regards,
Betty
Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend
Hi there!
Thank you for a wonderful review. I am so glad that I was able to assist you with our Zapiet - Pickup + Delivery app. Please know that you are always welcome to reach out to us anytime for any further assistance.
Have a great day!
Best regards
Betty
Best apps for the schedule calendar and deliveries. It has many options and not many limitations. The support staff is also super friendly and responds quick.
Manuel really helped me with all my problems. :)
Hi Giancarlo,
Our team has been glad to see your review—it is a much appreciated sign of your support. Remember you're always welcome to contact us for any assistance you may need with the apps. We're here to help you!
Warmest regards,
Pavlo
We've been using this app for a few years now, very good capabilities that suits our needs. Great and very quick customer service from Sandy and all the support team!
Hello Georgia,
Thank you for taking the time to write us this lovely review about our Zapiet - Pickup + Delivery app!
We'll be there if you need any help.
All the best,
Sandy
Stephane was very helpful, slove the problem in minutes. Great Job!
Hi Zhimin,
Thanks for taking the time to leave such an awesome review!
It was a pleasure helping you with your inventory integration query and should anything else come up, we'll be there for you
-Steph
Support is super responsive (<5 min response time) & helpful - resolved my issue within 20 min
Hi there, this is Manuel!
Thank you so much for your 5-star review!
I really appreciate the details you provided, as they helped me resolve everything quickly. I´m glad we were able to figure this out quickly. I looked at your store and, the Heartside Harvest Centerpiece is especially beautiful, and I absolutely love the flowers—it's perfect for Thanksgiving!
Happy Holidays,
Manuel 🎄