Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

October 22, 2020

Great customer support from Zapiet! All of my questions were answered in detail. I really appreciate it.

Maria's Amazing Cookies
United States
About 1 year using the app
Zapiet replied October 24, 2020

Hey Maria,

Thanks so much for your kind words—I’ll make sure they reach the folks that helped answer your questions. This will certainly make their day!

Wishing you all the best with Amazing Cookies,

Sebastian

August 25, 2020

This app has made it possible for us to add a pick-up option as well as our standard delivery, and a lot of our customers are using it. There was a small bug when we switched Shopify themes, but the customer support was fantastic and the bug was fixed within a few hours - massively recommended!

The Bristol Pantry
United Kingdom
About 1 year using the app
Zapiet replied August 25, 2020

Hey Guys,

Thank you so much for leaving a positive review and for recommending our app!

I am really glad to hear that we are helping your business.

We are really passionate about helping our customers and we are delighted to be able to assist businesses through these uncertain times.

If there is anything we can help you with going forward, Please feel free to ask - we're always happy to help!

Thanks,

Ronan

November 9, 2021

This app is not only great but they have great customer support available to help navigate any questions you may have.

Hope Bringers/Request Form
United States
About 1 year using the app
Zapiet replied November 9, 2021

Hi there,

Thanks for the awesome review! We're thrilled about your feedback :)

Best wishes,

Bogi

Edited April 15, 2020

This app is a critical to the success of my store. Over the past years they have added more functionality that has enabled me to remove unnecessary apps and use Zapiet as a one stop shop.
They are also extremely quick to respond to technical difficulties which sometimes happen on any platform.

Just today my app was having a glitch, and within 5 minutes of me sending a support ticket it was fixed and I was back up and running! Special thanks to Sandy for the fast turnaround!

Whisked Gluten-Free Bakery
Canada
About 1 year using the app
March 26, 2018

This app is BY FAR the best pickup + delivery application on Shopify (and I tested many). The functionalities and features are way more advanced than others and the support is second to none. Sam was my main point of contact and he helped me with installation, as well as all other questions I had. He was very nice and professional. Highly recommend!

Delivurr
Canada
About 1 year using the app
May 13, 2021

Easy to set up to help you take care of your delivery orders. Great customer service to assist you with the details and the adjustments

SPAR Cyprus
Cyprus
About 1 year using the app
Zapiet replied May 13, 2021

Hi there!

Thanks so much for the lovely review! It was my pleasure assisting you with the details to ensure the best possible experience for you and your customers.

We're here should you need anything else.

Have a great day,

Marija

Edited April 21, 2020

We use this app for local food deliveries and it works well for our needs. The only problem is that when customers skip the cart and go straight to checkout, the local delivery inputs get skipped as well.

Oco Meals
Canada
About 1 year using the app
May 11, 2019

I couldn't say it better than any of the 100s of great reviews below that one. All I can say is if you are doing anything retail, this is the app to have. Best customer service as well!

Couryah
Canada
About 1 year using the app
Edited October 24, 2016

This app is AWESOME, and frankly, we wouldn't have a shop site, if it wasn't for this app. We have 75 locations across Canada, so this app was essential for local pickups at our stores. It has been recently re-designed and looks and works so well.

All that said, the best part about this app is the support and service, which has been outstanding.

Thanks so much!

Bioped Footcare
Canada
About 1 year using the app
September 24, 2021

We use Zapiet to help our stores with delivery. Zapiet gives us lots of customizable option to set our store just the way we want it. and when we had issues, their support team were great in helping us troubleshoot.

Freshideasstarthere
Canada
About 1 year using the app
Zapiet replied October 4, 2021

Hi,

Happy to hear you're appreciating the customisable options in Store Pickup + Delivery! Always happy to help support you.

Best wishes,

Bogi