Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail
Jelizaveta, was absolutely amazing!. She went above and beyond with the support she provided! Not only did she figure out that the issues I was having weren't related to the Zapiet App but also she help me install it in another Theme in minutes. Plus she was also able to provide additional solutions to other unrelated issues. Very knowledgeable and professional with a "Yes, Can Do" attittude.
She had two Zapiet Apps working smoothly in another Theme and did all this in minutes! Unlike my Theme Developer who is yet to reply.
Excellent Service!. THANK YOU
Hi Beatriz,
Our team really appreciates your kind review! It was my pleasure to assist you with issues surrounding your theme and help you to set up an integration between Zapiet - Rates by Zip Code and Zapiet - Pickup + Delivery!
If you need help with anything else, don't hesitate to contact us!
All the best,
Jelizaveta
I hate the limitations on checkout page (shopify limitations) but I have to admit that Zapiet has one of the best customer supports I ever had.
I reccomend
Hi there,
Thank you for your very kind words, we definitely try our best to help in any way we can.
If you have any other questions regarding our Store Pickup + Delivery or Delivery Rates by Zip Code apps, please do let us know.
Best wishes,
Jessica
works really well and has really helped the shop through the pandemic. Would recommend for delivery planning etc.
Hi there,
Thanks for the awesome review & recommendation! Glad we were able to help you through a tough time.
Best wishes,
Bogi
I received super quick, straight to the point help from Zapiet! They went even beyond to help me make sure everything was working fine and well for my client. It's a great app for managing delivery time slots and pickups.
Hey there,
It was a pleasure to speak to you and making sure that your client's store was running at its full potential
Don't hesitate to write us back, if you have more questions or need assistance.
Thank you,
Sandy
It's so refreshing to be able to talk to a real person when there is a problem. I submitted my chat request and was immediately greeted by a knowledgable and friendly associate. They were able to fix my issue within minutes. Thanks for the great service!
Hi there,
Thank you so much for the lovely review—it has really brightened up my day!
It was my pleasure being there for you and lending a helping hand (or, in this case, a helping voice :D ).
We're here should you need anything else.
Wishing you a great day,
Marija
Great app for pick up and delivery. Perfect for the current climate. Great support given the tough times. The answers to most questions are available in the FAQ.
This app is fantastic, and they're always coming out with new features that add great functionality I wouldn't have even thought of.
Simply a wonderful app!
World class support From Zapiet - Thank you! The assistance we received from the Zapiet support team, in particular Ismail and Jayne, was absolutely incredible. We achieved exactly what we set out to do with our shop and created the necessary checkout options for our end-Customers. If we faced any hiccups in doing it ourselves, the team was there to assist with a professional set up. Would recommend this suite of apps to anyone looking for flexibility in Pickup and Delivery. Thanks again Team.
Hey there,
Thank you so much for your wonderful review. We're super happy to know that you had a great experience with our app and support team and we really appreciate you taking the time to share this with us.
It was a pleasure working with you and we stay at your service should you need any further assistance.
Have a great day :)
Ismail
I used this app to allow me to have lots of pick up locations. I have had the pleasure to chat with support people and wow they are so helpful and nice! Couldn't be more happy.
Hello Mireille,
It was really nice talking to you, and to help a store from a neighbour city!
Don't hesitate to contact us back, if you have more questions or need assistance.
Wising you a lovely day / une bonne journée !
Sandy