Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

Edited February 6, 2020

Great app and an even better support team. Fast response with solutions to any questions. Highly recommend

domaselo.com
United States
12 months using the app
October 28, 2020

Zapiet app support has been great to work with. Marija has been very responsive, thorough and even jumped in a zoom call to help me get the app setup properly. Thanks!

Bitetime
United States
12 months using the app
Zapiet replied October 29, 2020

Hey there,

Thank you so much for the lovely review and your kind words! Your feedback means a lot. It was my pleasure helping you and getting the final touches in place for your store.

Wishing you a great day,

Marija

November 1, 2021

Does what it says with options for pretty much everything I wanted to do. I needed some help configuring the app properly and Zapiet's support was responsive and super helpful, getting my setup resolved in just an afternoon. Highly recommended.

Ginger and Baker
United States
12 months using the app
Zapiet replied November 5, 2021

Hi there!

Thanks so much for your lovely review!

I'm really glad our app does everything you need it to do. It was our pleasure helping you get your store up and running!

We're here should you need anything else.

Have a great day,

Marija

November 4, 2018

Using this app for local delivery to my town in Australia. The staff have been incredibly helpful and quick to respond. Thankyou so much! Would highly recommend!

Botanical Bod Australia
Australia
12 months using the app
March 20, 2020

This app is great, and the support is even better. Ran into a snag and Stephanie was super helpful and fixed our problem. Thank you so much!!!!!!

Jane's Next Door
Canada
12 months using the app
March 23, 2021

I have only just moved to this app but I am very excited. It seems to have already solved many of my issues as a business. Jessica on the support chat very patiently helped me solve a couple of issues and was absolutely brilliant! Starting an online shop is a new element of my business and she was so patient and great. I feel very confident in using this app now.

Chrissy's Kitchen
United Kingdom
12 months using the app
Zapiet replied March 23, 2021

Hi there,

It was really great chatting with you today and I'm so glad that I was able to help you prepare for your new adventure with your online shop.

Please do not hesitate to get back to us if you have any other questions.

Thanks,
Jessica

Edited November 12, 2019

The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!

Silver Circle Distillery
United Kingdom
12 months using the app
October 14, 2020

OMG! What a life saver! The ability to let some products be shipped and some for local delivery is brilliant. You can select delivery schedules, cut off times and select the areas you deliver to. The customer service is INCREDIBLE. Ask for Bogi she is an absolute hero!

CIRCLA
United Kingdom
12 months using the app
Zapiet replied October 14, 2020

Hi Claudia!

It was great to work with you and I'm really pleased you found the setup session useful.

Thank you! Bogi

Edited August 10, 2020

Update 2 (8/2020):
The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of!

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Update 1 (4/2020):
After 1 week of launching, noticing a large number of bugs:
1] dropped delivery orders
2] dispatched orders that remain unfulfilled in Shopify
3] widget doesn't dynamically update when cart items are added/removed

Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck.

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Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Dandelion Chocolate
United States
12 months using the app
January 5, 2022

Great service by the whole team! Always ready to solve issues and speedy service. Great app that has allowed clients to pivot their business quickly and efficiently.

Ferreira Cafe
Canada
11 months using the app
Zapiet replied January 5, 2022

Hello Juan,

Thank you for this lovely comment about our whole team.

We're happy and proud to help merchants run their business to their full potential!

Sandy