Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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We use Zapiet to set the collections, deliveries and the postal orders we do. The app is great and easy to use but if you have an issue, the support is phenomenal!
Hi Laure,
Thanks for your review!
I'm glad you find the app easy to use and that we could help you out quickly.
Enjoy the day :)
Jayne
This is hands down the best app available on Shopify. It's so useful if you have a situation where you offer store pickup, local delivery, and/ or shipping. You can specify certain product types to be just pickup, or delivery, or shipping, or even a combination of these methods. I suspect this app will be even more useful now with the impact of Covid-19, I'm sure more businesses are looking for curbside pick-up or contactless delivery solutions. The developers are the best too. They respond promptly and their developers understood all my challenges and went above and beyond to solve the issue and even making customization for me. I'm so pleased with the level of commitment this company has to put out a great product and to stand by it with excellent documentation and live support. Keep up the good work. Highly recommend.
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.
We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.
OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024:
Hi,
We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts.
We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket.
Best wishes,
Bogi
Amazing app with local pickup/ delivery. I love how fast their agent response and always 100% solve all my problems. Thank you
Hi Vi,
Thank you so much for your review
It was my pleasure helping you this afternoon with our Zapiet - Pickup + Delivery app to update the locales files, correct wording on the information page and rates.
If you have any other questions or need any further assistance, please do reach out!
Cheers,
Jessica
Klaudia did an amazing job in helping me to set-up the app with my theme. Thanks so much, I really appreciate everything.
Hi there,
Thank you for taking the time to leave a wonderful review.
It was a pleasure chatting with you and assisting you with your setup of our in store pickup and delivery app!
Please feel free to jump back on chat any time.
Cheers,
Klaudia
Great app, functions as promised and the support came through in the end despite the very busy times.
Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.
Thank you Chris for your lovely words and review.
It was my pleasure helping you today to tweak our Store Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Cheers,
Jessica
I have used this app for a few years and it is great, but the best part is the customer service, they are fantastic and nothing is to hard! Each time I need assistance with changes or small issues they are fixed super quickly and they couldnt be nicer to deal with!
Thank you very much for the awesome review and kind words.
We're always happy to help!
Stephane
Awesome customer support! So far all the issues we have were swiftly treated. we are very happy with the APP. KUDO's for Sandy!
Hello there,
It was a pleasure discussing with you and readjusting your settings to make sure that your app was matching your needs
We are a click away, if there is anything else we can help you with!
Sandy
Our experience with the app has been great so far.
Support team is very fast and helpful.
Five stars!
Hi Germán,
Thank you for leaving a lovely review.
It was my pleasure helping you with our Store Pickup + Delivery app on all of your stores.
Best wishes,
Jessica