Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,659)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

December 13, 2021

The support of this app was excellent! Klaudia help me a lot and gave me solutions for every problem I had. It´s a great app! Thank you very much!

a´Manger
Argentina
Almost 2 years using the app
Zapiet replied December 14, 2021

Hi there,

Thank you for the lovely review! I'm glad to hear that I was able to assist you!
If you ever have any more questions, you know where to find us.

Cheers,
Klaudia

April 3, 2021

Great customer service and functionality, especially the order cutoffs and prep times allowed us to limit order flows based on our operational needs.

Artichoke Dinner Club
United States
Almost 2 years using the app
Zapiet replied April 6, 2021

Hi,

Thanks for the complimentary feedback! Love to hear that you're enjoying the app.

Best wishes,

Bogi

January 6, 2021

I use this app for my dessert shop and have been working closely with Pamela and Ismail to fix a couple of issues related to my store's theme, as well as make some small changes to better fit my needs. The customer support has been AMAZING. Responses have been quick, detailed, and issues were fixed promptly and effectively. I would definitely recommend this app as the customer support is impeccable.

Edible Piñatas
Canada
Almost 2 years using the app
Zapiet replied January 7, 2021

Thanks so much for your lovely review and recommendation!

It has been a pleasure working with you to get your store up and running again and we are glad you are happy with our service.

Wishing you and your business all the very best this year!

Pamela

September 1, 2015

I worked with Andy and he was an amazing helping hand getting my store running correctly... i wish more apps had help like him..

Simply Caketastic
United States
Almost 2 years using the app
April 27, 2022

I truly love this app and the whole support team - I've watched them develop into such an amazing app for a while now and I highly recommend their service. It is so easy to use and any questions I have are always cleared up in the most professional, fastest, and easiest way!

La Fleur Royale
Belgium
Almost 2 years using the app
Zapiet replied April 28, 2022

Thank you for the awesome review! We do try our best to help and resolve issues quickly while providing as much information as possible.

Stephane

March 30, 2022

Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!

Marbled Beef
France
Almost 2 years using the app
Zapiet replied April 8, 2022

Hi there,

Thank you so much for your kind words! It was a pleasure working with you, if there is anything else we can help you with please do not hesitate to reach out :)

Hope you have a wonderful day!

Clemency

November 4, 2021

Took me a while to figure out some aspects but it's a great app. Customer service was **really fantastic** - so helpful & proactive. Highly recommended.

Loch Leven's Larder
United Kingdom
Almost 2 years using the app
Zapiet replied November 4, 2021

Hello there,

Thank you so much for this lovely comment ! I was happy to discuss with you on our live chat, and to make sure that your configuration was matching your needs.

Don't hesitate to come chat with us again, if ever you need.

Sandy

October 2, 2017

Fantastic app and more importantly - really quick support. Sam made the amendments for me and actually gave himself more work by making minor suggestions to help improve the flow of the checkout.

Thank you so much

Bespoke Blooms By Maybury
United Kingdom
Almost 2 years using the app
June 26, 2015

Great App and support. We were able to change the text throughout the plugin to suit our copy tone of voice, customise email templates and the rest of the process was straight forward to setup. Andy was on hand to help with our themes Ajax cart implementation.

Scp2014
United Kingdom
Almost 2 years using the app
October 12, 2020

After having various issues with a different app providing a delivery/store pickup Shopify integration, I lucked up on finding Zapiet's app! It works very well for our store's needs. Although there was a lot of initial configuration to get the settings right, this developer provided wonderfully detailed instructions for every step of the process. I greatly appreciated this since I could never get the other app to work properly due to settings issues. I ran into only one performance problem with this app due to a misconfigured setting. When I reached out to customer service, Flora and also Jayne quickly looked into the issue and let me know what I needed to fix to resolve my problem. I cannot stress enough how great the customer service is and that means everything to a business like mine that thrives on the success of store pickup and delivery transactions. Thanks so much for your help Zapiet!

Vesper Wine
United States
Almost 2 years using the app
Zapiet replied October 14, 2020

Hi James,

Thank you for the lovely review!

I'm happy we could help you out and that you are enjoying using our app.

Please know we are always here should you need anything else.

Have a great day!

Flora