Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,694)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

November 22, 2019

Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first ...

I Sell Fitness
United States
3 days using the app
Zapiet replied November 26, 2019

Hi there!

Thank you for taking the time to leave your feedback. I have just taken a look at our support logs and can see that my team replied within a matter of hours to ...

February 18, 2017

Tried to install and took forever. Looked like it was duplicating my products and themes. After an hour killed the install. Then my website completely messed up. No images showing. Shipping options except pick up are all gone from my site!!!! SOS

Wineglobe Com
United States
3 days using the app
Zapiet replied November 26, 2019

Hi there,

Thanks so much for taking the time to provide your feedback. I know it's been a few years since we last spoke, but I wanted to apologise again for the issues you ...

April 28, 2020

I would like to try this App because i think that it fits exactly to my needs. I asked for help to install and bring to work the App but nobody answered me.

Borelli Lab
Italy
2 days using the app
Zapiet replied April 28, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Borelli Lab,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you ...

December 23, 2022

Thought it was be a great app. The cost keep rising. I can not set it up. I am going with another platform.

South FL Vinyl
United States
2 days using the app
Zapiet replied December 23, 2022

Hey Brittany,

Thank you for taking the time to leave your feedback here on the app store about Zapiet - Pickup + Delivery.

Upon looking at our support system it appears you ...

December 3, 2020

DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!

Jack'sPremium
United States
About 4 hours using the app
Zapiet replied December 4, 2020

Hey guys,

Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.

Removing our app from your theme is super easy! In-fact only a ...

August 14, 2023

I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store.

Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply).

Secondly, This app blocked my entire checkout function; their functionality would not load anywhere ...

Bong Veggy
Cambodia
About 2 hours using the app
Zapiet replied August 16, 2023

Hi Hank,

Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges ...

September 2, 2020

app doesn't work, it doesn't allow products to ship local even when zip code is correct, when I uninstall the app it remains some code and my website now is not working. don't use it, avoid a headache.

Rocky Premium
Mexico
About 1 hour using the app
Zapiet replied September 2, 2020

Hey guys,

Thank for leaving a review, we really appreciate our customers feedback.

I am really sorry to hear that you had a bad experience with our app.
It sounds like you ...

May 16, 2019

We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this ...

Pine Street Clinic
United States
11 minutes using the app
Zapiet replied May 16, 2019

Hi Pine Street Clinic,

Thanks for your valuable feedback.

Seconds after uninstalling the app you should have received an email from us which contained step by step ...