Reviews (1,699)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

November 13, 2024

Sandy was so incredibly helpful! Not only did she help me solve the problem I was having, she voluntarily identified other ways to make the checkout process clearer and less confusing to our customers! I couldn't be happier!

Harmony Harvest Farm
United States
10 months using the app
Zapiet replied November 19, 2024

Hello Jessica,

Thank you so much for this lovely comment ! It was my pleasure
Do not hesitate to write us back, if we can help you with anything else.

All the best,

Sandy

January 3, 2025

Outstanding customer service! Answered our questions quickly and helped us with a few special asks. :)

Olson's Flowers & Gifts
United States
4 months using the app
Zapiet replied January 6, 2025

Hi Kristen,

Thank you very much for writing such a wonderful review!

I'm glad I was able to assist you and provide a positive support experience! If you ever have further ...

February 6, 2025

Great app, And support team always help me to resolve my issues in short time. Special thank you to Jeanette :)!

the flowerzzz
Switzerland
About 1 month using the app
Zapiet replied February 9, 2025

Thank you for your kind words! 😊

We're glad to hear that Jeanette and our support team could assist you quickly. Let us know if you ever need anything else! 🚀

December 3, 2024

Very helpful with advice and step by step instructions on how to fix the issue.

Trillium Floral Designs
Canada
11 months using the app
Zapiet replied December 8, 2024

Thank you so much for the 5-star review!

We're glad to hear that the advice and step-by-step instructions were helpful in fixing the issue. If you ever need further ...

January 2, 2025

Great app and excellent support.

Wichita Home Outlet
United States
Over 6 years using the app
Zapiet replied January 6, 2025

Hi Thomas,

Thank you so much for taking the time to leave us a review! It was our pleasure to help, and I'm so glad we were able to get you rates at checkout all sorted. (: ...

November 7, 2024

The support was good, and although they do not support Japanese, they were kind enough to help us. Thank you very much.

お菓子処 菜菓亭
Japan
About 3 years using the app
Zapiet replied November 10, 2024

Hi 株式会社いえい,

Thank you so much for taking the time to leave a review—we truly appreciate it!

It was a pleasure to assist you with our Zapiet - Pickup + Delivery app, ...

November 22, 2024

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Fille à Flleur
Guernsey
About 1 year using the app
Zapiet replied November 26, 2024

Hi there!

We REALLY appreciate your review!

It's satisfying to know that we've been able to help you every time you reached us, we will continue working
to keep it going.
...

November 21, 2024

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

The Cupcake Queens
Australia
Almost 9 years using the app
Zapiet replied November 26, 2024

Hi!

Thanks for taking the time to review us! It was my pleasure to help you sort out the issue you were experiencing!!

I took a quick look at your store and your Christmas ...

October 31, 2024

This app and it's team is awesome! I received the best technical support I ever received by Jessica from their support team! Thanks a lot! I can recommend it 100%!

Remchinger Hof
Germany
Over 4 years using the app
Zapiet replied November 3, 2024

Thank you very much Salvatore for taking the time to leave such a lovely review!

It was so nice chatting with you and getting your store all up-to-date with our Zapiet - ...

November 25, 2024

Leo was exremely helpful to solve my problem! Thank you!

MATCHADO / 抹茶堂
United Kingdom
Over 4 years using the app
Zapiet replied November 28, 2024

Hi Hiromi!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out why the ...