Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,534)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless integration of pickup and delivery options, enhancing business operations with features like postal code integration and customizable shipping types. It's praised for its ease of setup and use, with exceptional customer support noted, particularly staff members Jessica, Stephane, and Jayne, for their responsiveness and helpfulness. Merchants appreciate the app's robust features and consistent performance, often noting improvements over time, making it a top choice for managing complex shipping needs.
Refine
-
By rating
The Best App support team! We recently moved to a new Shopify Theme and needed to adjust Pickup settings. Jessica from the Zapiet support team made this process a breeze and went the extra mile to help us ensure everything works! We've been using Zapiet app for about a year now and are very happy with our experience!
Thank you very much Judith for taking the time to leave such a lovely review!
It was such a pleasure chatting with you and helping you set up your new theme with our Zapiet - Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Jessica is consistently awesome and goes above and beyond every time to ensure my issues are addressed.
Hi Joseph,
Thank you so much for taking the time to leave a review, it's very much appreciated!
I'm always happy to chat and help in any way I can with our Zapiet - Pickup + Delivery app.
Please do send a message in the future if you have any questions or need any assistance,
Warm regards,
Jessica
Great support!
Hi there,
Thank you for your review.
I'm happy we could sort out your issue quickly, we're always happy to help here at Zapiet - Pickup + Delivery.
You know where we are if you need us again!
Best,
Jayne
I have used several shipping apps now and have been using Zapiet for about 6 months and I love it. It is super easy to set up and use and I recently added another custom options app to my website which was interfering with the shipping functionality. Stephane from Zapiet jumped in there straight away and was able to assist in solving the issue in a matter of minutes. Super happy with the support received and definitely recommend this app to anyone who is looking to add some great shipping options to their website!
Hello Michelle,
Thank you for your awesome review!
We're so glad that Zapiet - Pickup + Delivery has been helpful for you. Your thoughts and feedback mean a lot to us and If you have any ideas on how we can make the experience better, we'd love to hear from you.
Thanks again
-Steph
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi,
Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead.
Warm regards,
Betty
Their support is great! Kind folks and always quick with a response
Hi,
Thank you so much for your feedback, it was truly a pleasure to assist you! Your kind words mean a lot to us and motivate us to keep providing the best service possible.
Best wishes
Jeanette
Great support team!
Hi there,
Thank you so much for leaving us a review! It was really my pleasure to assist you. I really enjoyed helping you out, and I'm so glad to hear that my support made Zapiet Pickup + Delivery clearer for you.
If there's anything else you need assistance with, just give us a shout. We're always here and happy to help! 🫡
Thanks again for the lovely review; it really means a lot to us. 😊
Leo
This is the best and most complete app for pickup sales as far as I am aware of and the service is great!
Hi Timothy,
Thank you for the fantastic review of our Zapiet - Pickup + Delivery app and service!
It was a pleasure assisting you with our app's settings, and helping you resolve your issue!
Please don't hesitate to reach out if you need anything in the future – we're always happy to help!
Warmest regards,
Krystabel
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there,
Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app.
We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible.
Regards,
Sam Forde - Head of Support
I would like to thank Diego from the support team, he walked me through the set up and adjust to suit our needs. so thank you. the apps works great and looks amazing, this really should improve everything..
Hi Sophie,
It was a real pleasure helping you set up our widget!
If you need anything else, feel free to reach out. Our team is always happy to assist.
Welcome aboard!
Warm regards,
Diego