Reviews (1,460)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.

April 17, 2024

The support for this app has been amazing!! Any issue we have had (which have been small and not often) has been fixed quickly and with minimal effort. Our operation depends on Zapiet.

Hilo Design Center
United States
22 days using the app
Zapiet replied April 21, 2024

Thank you so much for taking the time to share your experience with Zapiet - Pickup + Delivery! We're thrilled to hear that you've found our support exceptional and that we've been able to address any issues swiftly and effectively. We're here to help!

- Herman

Edited June 12, 2024

I had some issues with the store pick up setting. However, Diego was a great help and helped to solve this problem.

Chou Chou Patisserie
Switzerland
8 days using the app
Zapiet replied June 14, 2024

Hello Lara,

Thanks for leaving us this amazing review!

It was my pleasure to assist you with our Zapiet - Pickup + Delivery app if you ever have any other questions or require assistance do not hesitate to reach out back to us!

Best!

Diego

April 29, 2024

Great Support service, perfect app

Ephesus Natural Care
Türkiye
14 days using the app
Zapiet replied April 30, 2024

Hi Osman,

Thank you for your kind words! We're delighted to hear that you're enjoying our Zapiet - Pickup + Delivery and that our support team could assist you effectively.

If you ever need anything else, don't hesitate to reach out.

Warms regards,
Ismail

March 18, 2024

AMAZING service, and product. Honestly a refreshing experience. Stephane from the team was 10/10

Paw Paw Patisserie
United States
3 months using the app
Zapiet replied March 20, 2024

Hi and thank you so much for leaving such a great review!

We will continue to work hard to earn the good things our merchants say about our team and our products

And if you ever need any help, you know we'll be there to help,

Steph

April 25, 2024

Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!

TAGG Shop
United States
12 days using the app
Zapiet replied April 28, 2024

Hi Leslie,

Thank you very much for taking the time to leave such a lovely review!

It's been my pleasure helping you to set up our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Welcome to the Zapiet family!
Jessica

March 19, 2024

Very customizable app and support is top notch. Thank you!

URGE Juice and Kitchen
United States
2 months using the app
Zapiet replied March 21, 2024

Hi there,

It was a true pleasure helping you setup the rates for our Zapiet - Pickup + Delivery app!

If anything else ever comes up, don't hesitate to reach out, our team is always happy to help

-Steph

March 6, 2024

unexceptional my friend María!

The Golden Pavlova
United States
6 months using the app
Zapiet replied March 8, 2024

Thanks a bunch for your review!

I had a blast helping you with your store.

If you ever need anything down the road, don't hesitate to drop us a line here – we're always happy assist you 🌟🌟🌟🌟🌟

María

Edited June 9, 2024

unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??

Xdara - Darkstore's
Malaysia
4 days using the app
Zapiet replied June 8, 2024

Hi there,

Sorry to hear that you were mistakenly charged before the end of your trial.

We have now issued a full refund and I have sent you an email directly in case you have any questions.

-Ronan

February 18, 2024

Ett utmärkt komplement till shopify när du har leverans av varor på särskilda dagar/ tider eller platser. Dessutom en enastående service! Tänk att få hjälp på 10 minuter en lördag kväll.

Isfisk
Sweden
About 2 years using the app
Zapiet replied February 25, 2024

Hello Ingela,

I am happy to hear that you not only find our app useful, but are also satisfied with our service and support.

You are definitely welcome to message us any time you need our assistance. Thank you for being with us!

Warm regards,
Pavlo

March 12, 2024

The live chat help is so helpful. I was dealing with Jessica and she spent a lot of time and care helping me out!

Confetti Sweets - Sherwood Park
Canada
2 months using the app
Zapiet replied March 14, 2024

Hi Kathy,

Thank you very much for taking the time to leave a review

It was a pleasure chatting with you and setting up all your rates within our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica