Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,654)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.

November 14, 2024

Support is super responsive (<5 min response time) & helpful - resolved my issue within 20 min

Tipton & Hurst
United States
About 1 year using the app
Zapiet replied November 19, 2024

Hi there, this is Manuel!

Thank you so much for your 5-star review!
I really appreciate the details you provided, as they helped me resolve everything quickly. I´m glad we were able to figure this out quickly. I looked at your store and, the Heartside Harvest Centerpiece is especially beautiful, and I absolutely love the flowers—it's perfect for Thanksgiving!

Happy Holidays,
Manuel 🎄

October 15, 2024

The support was super helpful and was able to resolve my issue. Great job!

Holon Kosher Foods
United States
Over 1 year using the app
Zapiet replied October 22, 2024

Hi Joseph!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support helpful and I was able to set up your rates correctly!

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Thanks once again for the review; it really means a lot to me.
Leo

October 31, 2024

Timely responses, good support. We do a lot of business through local delivery routes, and unfortunately Shopify doesn't have great native functionality for this, but the Zapiet app makes this easier and more intuitive for our customers.

Old Salt Co-op
United States
30 days using the app
Zapiet replied November 6, 2024

Hi,

Thank you for your wonderful review! We're thrilled our Pickup + Delivery app is able to help manage your local delivery routes.

Best wishes,

Zapiet team

November 7, 2024

Amazing support team. They are super responsive and will take the time to understand and find solutions for your problem. The app itself has all of the functionality we need to handle pick up and delivery orders.

Andrew's Cheese Shop
United States
About 1 month using the app
Zapiet replied November 11, 2024

Hi Emma,

Thank you so much for the kind words! We're so happy to hear that our support team was able to help and that the app is working well for your pickup and delivery orders. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!

Have a great day!
Angelo

October 10, 2024

App does what it should. The support is exceptionally good, very helpful and solution-oriented.

Lindner Entwicklung
Germany
Over 1 year using the app
Zapiet replied October 14, 2024

Thank you for your kind review!

We're glad to hear Zapiet - Pickup + Delivery is working well for you and that our support team has been helpful. We're always here to assist and appreciate your feedback!

- Sandy

December 2, 2024

Excellent customer service! I integrate the shipping date selector on my site and it is a great feature!

ScottCakes
United States
5 months using the app
Zapiet replied December 8, 2024

We appreciate the positive feedback! It’s great to hear that the shipping date selector is adding value to your site.

If there’s anything else we can assist with, don’t hesitate to let us know!

-Leo

September 12, 2024

This app is great for pickup and deliveries for your store - we have been using it for years now and customer service is amazing! They will always help you out - specifically Jessica helped with a lot of things. She is a huge help and we appreciate her a lot!

IceLink
United States
Almost 2 years using the app
Zapiet replied September 16, 2024

Hi Suzy,

Thank you very much for your kind words and for leaving a review!

It was really nice chatting and getting your rates sorted on our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

January 3, 2025

Outstanding customer service! Answered our questions quickly and helped us with a few special asks. :)

Olson's Flowers & Gifts
United States
4 months using the app
Zapiet replied January 6, 2025

Hi Kristen,

Thank you very much for writing such a wonderful review!

I'm glad I was able to assist you and provide a positive support experience! If you ever have further questions, don't hesitate to reach out!

-Steph

September 22, 2024

I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.

Cornerstone Meat and Bone
Canada
Over 1 year using the app
Zapiet replied October 8, 2024

Thank you for the review! So glad you're happy with the app and our team was able to help you quickly.

Best wishes,

Bogi

January 2, 2025

Great app and excellent support.

Wichita Home Outlet
United States
Over 6 years using the app
Zapiet replied January 6, 2025

Hi Thomas,

Thank you so much for taking the time to leave us a review! It was our pleasure to help, and I'm so glad we were able to get you rates at checkout all sorted. (:

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Have a great day!
Angelo