Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,688)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

February 20, 2020

This app solved a complicated shipping issue we required for a quick launch date and the support was so amazing! They helped us the entire way though getting it installed and helping us test different variables. They really saved the day all while being so friendly the whole time too! Can't reco enough :)

Rebelstork
Canada
Almost 2 years using the app
January 15, 2021

All the settings and restrictions we needed to run a very complicated holiday operation, fulfulling in one location for pickup at another. Some of the beta settings still need improvement (limiting pickups/delivery per window), but support has been very responsive. Constantly adding new 3rd party delivery services too.

Bi-Rite Market
United States
Almost 2 years using the app
Zapiet replied January 18, 2021

Hi there,

Thanks for taking the time to leave your feedback on the app and our support!

It's really good to hear what you think of the newer features too, we'll keep aiming onwards and upwards. If there is anything else I can help you with please let me know :)

Bogi

Edited November 15, 2017

Not only does this app work flawlessly but we received phenomenal support from the Zapiet team! Thanks in particular to Sam, for helping us achieve the results we desired.

Honestly, if you’re going to get one app on Shopify — make it this one!

Shopbrika
Canada
Almost 2 years using the app
July 29, 2022

Application qui remplit toutes ses fonctions, très facile d'utilisation. Nous l'Utilisons aussi avec Delivery rates by zipcode, ça fonctionne très. Super service client, rapide et disponible!

Cool&Simple - FR
Canada
Almost 2 years using the app
Zapiet replied August 4, 2022

Bonjour Constance,

J'ai été ravie de discuter avec vous aujourd'hui ! Je le suis tout autant de lire que vous êtes satisfaite de nos applications.

N'hésitez pas à m'écrire de nouveau,

Sandy

October 26, 2020

If you want to experience the perfect local pickup and delivery app for Shopify we can strongly recommend using the Store Pickup + Delivery app by Zapiet. The service to assist with Shopify integration or rates issue is 5 star excellent.
Well done to the Zapiet team! Especially to Charlie :-)

AvoFit
South Africa
Over 1 year using the app
May 13, 2023

5 out of 5! Shout out to Agent Chloé with giving incredible expertise and customer service! Zapiet customer service is responsive, and have shown to go above and beyond to get a direct solution to the problem. If you're uncertain they're worth a try based on that alone!

Stôk Floral & Design
Canada
Over 1 year using the app
Zapiet replied May 17, 2023

Hi Alison,

It was my absolute pleasure assisting you today. I'm really glad our app does everything you need it to do and that you continue to use it.

Thank you for the awesome review and your kind words, I really appreciate it.

I'm here, should you need anything else.

Have a great day,
Chloé

Edited October 14, 2022

Clemency went on and beyond helping us setup the app to workaround some basic issues with Shopify POS (two locations result in double shipping costs and no pickup availability when ordering items from both locations). Please note; this works for domestic orders only. Also helped me as the developer of the store to make sure everything worked and looked good during a team-call. Couldn't be more happy! Thank you so much for your time and clear guidence. Perfect and quick support!

Pluk & Paloma
Netherlands
Over 1 year using the app
Zapiet replied October 14, 2022

Hi Kelly,

Thank you so much for your kind words, it's been so lovely working with you!
We really appreciate your review for our Store Pickup + Delivery app, and are always here for any questions you may have :)

Hope you have a wonderful day,

Clemency :)

September 26, 2022

Customer Service was quick to help me out when I couldn't figure out how to set up the app completely.

Nowhere Bakery
United States
Over 1 year using the app
Zapiet replied September 29, 2022

Hi Saphira,

You're very welcome and thank you for your kind review.

If you need any further help with our Store Pickup + Delivery app, please do let us know.

Thanks,
Jessica

March 3, 2023

I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!

Carbone • Wholesale Floral Distributors
United States
Over 1 year using the app
Zapiet replied March 6, 2023

Hi there,

Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly!

It was great chatting with you as I got to understand more about your store pickup and delivery requirements.

Cheers,
Klaudia

February 19, 2021

We have been through a ton of apps to help our local online business. I wish we would have started with Zapiet from the beginning. But, we went the cheap route first, and it cost me so much more in the end. Because Shopify doesn't have an easy way to change email templates based on the order, I was manually editing the email templates (which I have not experienced with). Ultimately, it just made my company look unprofessional. With Zapiet, we are able to deliver much better customer service and manage our orders easily. They really considered the importance of customer flow. Zapiet allows the least resistance of all the pickup + delivery apps. And their customer support is fantastic not only providing solutions but giving proactive advice to our use case. So glad we found you. Thanks!

LUHV STORE
United States
Over 1 year using the app
Zapiet replied February 22, 2021

Hi there,

So happy to hear that you're enjoying using our app! It makes our day to get feedback like this so we appreciate you taking a minute to leave your review :-)

Best wishes,

Bogi