Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,660)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

Edited September 28, 2021

This has been a total lifesaver for our store. Since installing the team in support have answered any question raised. The system works great, and with a successful busy checkout, it keeps up with the volume of sale. Shopify had an issue and Support at Zapiet sorted the issue by their online chat - OUTSTANDING SERVICE !!!!!! Hats off to the team your amazing - keep developing it as much as possible - HIGHLY recommend.

Delifresh Ltd
United Kingdom
Over 1 year using the app
July 25, 2022

Customer support was very quick and helpful. Allowed me to quickly continue using this app and make business flow

Farmers & Fishermen Purveyors
United States
Over 1 year using the app
July 14, 2021

We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!

Lou's Restaurant & Bakery
United States
Over 1 year using the app
Zapiet replied July 19, 2021

Hi there,

Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it!

Best wishes,

Bogi

November 28, 2023

Very helpful customer service

Charcuterie Outfitters, LLC
United States
Over 1 year using the app
Zapiet replied November 30, 2023

Hi Whitney,

Thank you for taking the time to leave a review for our Zapiet - Pickup + Delivery app

Any further questions or assistance, please do not hesitate to reach out.

Warm regards,
Jessica

August 3, 2022

We had some issues getting our API key plugged in and Jessica spent countless hours helping us through this until it was resolved. Highly recommend the customer service!

Heyou
United States
Over 1 year using the app
Zapiet replied August 4, 2022

Hi Ashley,

It was my pleasure helping you to get everything set up and working with our Store Pickup + Delivery app, including the Roadie integration.

If you have any other questions, please do reach out!

Cheers,
Jessica

January 28, 2020

This is the most important app I use! With that being said Zapiet having such an amazing customer service team has been crucial with an ever changing site and the ins and outs of adding new products and changing delivery methods. Ismail, Sam and Sandy are a crucial part of my team. Highly recommend this app!

Evolv Kitchen
United States
Over 1 year using the app
April 5, 2017

We started a pilot project for selling fresh and natural fruits (Indian Mangos to begin with) online (with few local pickup locations option) and for this, we had to use Pickup + Delivery APP. We are impressed and APP is stable enough and we don't have any issues so far.
We had few issues with configuring it initially due to lack of experience. But, Sam and Andy responded to us very well and configured it for us. They even added an extra feature to the APP on our request. Honestly, I am very happy with the support and the APP. Good luck with your Shopify outlet.

Our site where we used it: www.NaturalFoodsUSA.com
We welcome you to check our site and APP usage.

-NaturalFoods Team.

Natural Foods Usa
United States
Over 1 year using the app
October 23, 2021

The app and service has been great. Highly recommend. Would REALLY love to see a feature that allows you to set a max limit of orders by pickup slot.

Baked In Bosnia
United States
Over 1 year using the app
Zapiet replied October 25, 2021

Hi guys,

Thanks for taking the time to leave your comments & feedback about the app!
We really appreciate knowing which features our merchants would love to see, as it helps us to shape the future of the app!

Best wishes,

Bogi

May 4, 2022

I love this app. Without this app, I would not be able to sell my products. Easy to use and service is AMAZING! Been using their services for 2 years now and I cannot complain :)

Les Paniers FruitMeUp
Canada
Over 1 year using the app
Zapiet replied May 17, 2022

Thanks for the awesome review! We take pride in helping our merchants and seeing reviews like this makes it all the more special :)

May 9, 2023

The team are so quick at answering and really help solve problems. Nothing is too much for the team and it’s explained in a really easy to follow way.

No.5 Blooms
United Kingdom
Over 1 year using the app
Zapiet replied May 9, 2023

Hi Nicci,

Thank you very much for your wonderful review

It was my pleasure helping you today with specific products for local delivery within our Zapiet - Pickup + Delivery app.

If you have any other questions or need any assistance, please do not hesitate to reach out.

Kind regards,
Jessica