Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,658)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.
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Betty was very helpful, I had run into an issue with items not being listed as available for in store pickup before but couldn't remember how to fix it. They helped me out quickly and did a thorough check of my site going above and beyond to streamline something else that wasn't even my main concern.
Thanks!
Hi there! Thank you so much for writing such a wonderful review for us. We are happy to have helped you set up your Zapiet Pickup + Delivery app. Feel free to reach out anytime you need a hand.
Warm regards
Betty
Jessica has been great. Helped me through all my complex issues. Highly recommend.
Thank you Brian!
It was a pleasure chatting with you and sorting your complex issues and getting our Zapiet - Pickup + Delivery up and working on your site.
If you have any other questions or need any further assistance, please do not hesitate to reach out!
Warm regards,
Jessica
All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!
Hi,
Thank you for the great review!
We're always happy to assist and ensure everything runs smoothly for you. If you need any help or advice, don't hesitate to contact us.
Best,
-Steph
Jeanette was very helpful in troubleshooting my issue.
Zapiet is now installed and is the solution to my issue around being able to offer Pickup only for specific products offered through my Shopify store.
Thank you so much for the lovely review! 😊 I'm really glad I could help you troubleshoot the issue and get Zapiet set up for your store. It's great to hear that it's now working perfectly to offer Pickup for your specific products! If you ever have more questions or need further assistance, don't hesitate to reach out—we're always happy to help!
-Jeanette
The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now.
I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.
Hi,
Thank you for leaving your honest feedback about our app!
While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well.
Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements.
Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know.
Best wishes,
Bogi
Zapiet
Stephane Fattizzo did a GREAT job resolving our issue with delivery rates and was a pleasure to work with! Very responsive!
Hi Scott,
Thanks a lot for the awesome review!
I'm glad I was able to help with your rates while working with you on upgrading your setup. If anything ever comes up, we'll be there for you and happy to help
-Steph
Kristine helped me in such an amazing and efficient matter! Best service I've seen on any of these apps for sure. Thanks so much Kristine!
Hi Ays,
Thank you so much for the amazing review! 🤩
It was indeed a pleasure helping you set up your store's rates.🥰 Working with you was incredible! Always remember that we're here for you whenever you need.
Take care & Stay safe! 🌺
Kristine
The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out your settings, I know it was kind of specific and a bit tricky, but we were able to resolve it!!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
He was super helpful and went the extra mile by helping me change the wording of things at checkout!!
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to help you out!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Excellent application with first class support. A must for anyone running a Shopify store
Thank you for the amazing review! We’re thrilled to hear that you consider Zapiet - Pickup + Delivery an excellent application and our support to be first class.
Your recommendation means so much to us!
- Clemency