Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,661)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
Refine
-
By rating
Jessica has been great. Helped me through all my complex issues. Highly recommend.
Thank you Brian!
It was a pleasure chatting with you and sorting your complex issues and getting our Zapiet - Pickup + Delivery up and working on your site.
If you have any other questions or need any further assistance, please do not hesitate to reach out!
Warm regards,
Jessica
Kristine is a legend! They are so helpful when it comes to their customer service, help me figure out a very complex situation that I had no idea how to navigate. Couldn't recommend them more. If you need pick up and delivery, forget everyone else.
Hey there,
Thank you so much for your kind words - you've made my day!! You're the real rockstar, and I'm glad we could get your address pre-population and conditional activation set up together.
If you need anything else in the future, don’t hesitate to reach out – we’re always here for you!
Cheers,
Kristine
Great app with endless options. Customer service is always exceptional. Issues are looked into and rectified quickly.
Hi George,
Thank you so much for taking the time to leave a review! It was a pleasure assisting you with our Zapiet - Pickup + Delivery app and resolving the order issues you encountered.
If you need any further help, feel free to reach out to our team. We're always here to support you!
Warmest regards,
Krystabel
Exellent service thank you
Hey Kim,
Thanks a bunch for the kind words! I’m glad we were able to get the pickup location sorted for you.
If you need anything else in the future, don’t hesitate to reach out – we’ve got your back!
Cheers,
Angelo
Kristine helped me in such an amazing and efficient matter! Best service I've seen on any of these apps for sure. Thanks so much Kristine!
Hi Ays,
Thank you so much for the amazing review! 🤩
It was indeed a pleasure helping you set up your store's rates.🥰 Working with you was incredible! Always remember that we're here for you whenever you need.
Take care & Stay safe! 🌺
Kristine
The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out your settings, I know it was kind of specific and a bit tricky, but we were able to resolve it!!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Kitty has been really helpful trying to resolve an issue keeping us updated along the way. Great service, keep up the good work!
Hi Lewis,
Thank you so much for taking time to leave us a lovely review. It was a pleasure working with you to isolate the issue on your store and I appreciate your patience while the development team worked to resolve it.
Please do not hesitate to reach out in future if there is anything else we can assist you with.
Best wishes,
Kitty
Betty was very helpful, I had run into an issue with items not being listed as available for in store pickup before but couldn't remember how to fix it. They helped me out quickly and did a thorough check of my site going above and beyond to streamline something else that wasn't even my main concern.
Thanks!
Hi there! Thank you so much for writing such a wonderful review for us. We are happy to have helped you set up your Zapiet Pickup + Delivery app. Feel free to reach out anytime you need a hand.
Warm regards
Betty
The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now.
I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.
Hi,
Thank you for leaving your honest feedback about our app!
While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well.
Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements.
Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know.
Best wishes,
Bogi
Zapiet
He was super helpful and went the extra mile by helping me change the wording of things at checkout!!
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to help you out!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁