Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,664)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

March 20, 2020

This app is great, and the support is even better. Ran into a snag and Stephanie was super helpful and fixed our problem. Thank you so much!!!!!!

Jane's Next Door
Canada
12 months using the app
March 23, 2021

I have only just moved to this app but I am very excited. It seems to have already solved many of my issues as a business. Jessica on the support chat very patiently helped me solve a couple of issues and was absolutely brilliant! Starting an online shop is a new element of my business and she was so patient and great. I feel very confident in using this app now.

Chrissy's Kitchen
United Kingdom
12 months using the app
Zapiet replied March 23, 2021

Hi there,

It was really great chatting with you today and I'm so glad that I was able to help you prepare for your new adventure with your online shop.

Please do not hesitate to get back to us if you have any other questions.

Thanks,
Jessica

Edited November 12, 2019

The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!

Silver Circle Distillery
United Kingdom
12 months using the app
October 14, 2020

OMG! What a life saver! The ability to let some products be shipped and some for local delivery is brilliant. You can select delivery schedules, cut off times and select the areas you deliver to. The customer service is INCREDIBLE. Ask for Bogi she is an absolute hero!

CIRCLA
United Kingdom
12 months using the app
Zapiet replied October 14, 2020

Hi Claudia!

It was great to work with you and I'm really pleased you found the setup session useful.

Thank you! Bogi

Edited August 10, 2020

Update 2 (8/2020):
The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of!

---
Update 1 (4/2020):
After 1 week of launching, noticing a large number of bugs:
1] dropped delivery orders
2] dispatched orders that remain unfulfilled in Shopify
3] widget doesn't dynamically update when cart items are added/removed

Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck.

---
Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Dandelion Chocolate
United States
12 months using the app
January 5, 2022

Great service by the whole team! Always ready to solve issues and speedy service. Great app that has allowed clients to pivot their business quickly and efficiently.

Ferreira Cafe
Canada
11 months using the app
Zapiet replied January 5, 2022

Hello Juan,

Thank you for this lovely comment about our whole team.

We're happy and proud to help merchants run their business to their full potential!

Sandy

July 21, 2017

Support for this app is absolutely the BEST! Sam was wonderful and patiently resolved several issues I had during the initial installation.

The app itself is fabulous and does exactly what it promises to do. Customizing it is easy. If you have any minor glitches/questions along the way, you don't have to worry since the customer support will be there to help make it right. I would highly recommend it!!!

Mixisquares
United States
11 months using the app
June 15, 2023

Needed help getting the discount codes for pickup/delivery working. Clemency provided excellent customer service and was able to fix the issues we were having. Very happy with this app!

Family Pride Meats
United States
11 months using the app
Zapiet replied June 15, 2023

Hi there,

Thank you so much for your kind words! It was a pleasure working with you and getting the pickup and delivery discount codes working :)
If you have any other questions, please do not hesitate to reach out!

Hope you have a great day,
Clemency

July 13, 2016

This app is awesome, so well designed and the support is brilliant - open to new ideas and cares about the customers. www.bvsydney.com

Black Velvet Sydney
Australia
11 months using the app
August 30, 2023

Clemency is super helpful!
Highly recommend other Shopify store admin to use Zapiet. The best Shopify pickup and delivery plug-in!

Just Bloom
Hong Kong SAR
11 months using the app
Zapiet replied September 3, 2023

Hi there!

Thank you so much for taking the time to share your review :)
It was a pleasure working with you and getting you set up with our new rates function! If there is anything else we can help with, please do not hesitate to reach out.

Hoping you have a lovely day,
Clemency