Reviews (767)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing user experience and navigation, particularly in stores with large inventories. It offers extensive customization, including the ability to filter by metafields and exclude certain products. Users appreciate its reliable performance, seamless theme integration, and responsive support team. The app is praised for its robust functionality, ease of use, fair pricing, and continuous improvements.

July 19, 2024

no cuenta con atencion al cliente, el enlace de contacto no funciona y no me funciona bien la app con mi tema...necesito ayuda pero veo que es imposible contactar con ellos

Otakuya
Spain
1 day using the app
NP Apps replied July 21, 2024

Dear Otakuya,

We're sorry you've had trouble reaching us. There's a "Get support" button just below the "Write a review" button on the app's page in the Shopify App Store. ...

Edited June 1, 2022

Update: Don't fall for the fake free trial, they make things really hard to try and cancel said plan. This app is a complete ripoff!

POPular Designs and Collectibles
United States
About 1 year using the app
NP Apps replied May 26, 2021

Hi! We had offered our help and still waiting for your response. I hope for some great collaboration!

March 6, 2023

This app has only one job and it can't do it properly. By default, filters that already exist add new tags automatically, fact that it's not explained anywhere. However, if you create a new tag filter from scratch it won't do that (also not mentioned anywhere). You will go crazy not understanding why certain filters just reselect all tags out of nowhere. In addition to this, the UX is atrocious. ...

MoYou London
United Kingdom
3 months using the app
NP Apps replied March 6, 2023

Hi,

Thank you for taking the time to provide the feedback.

We are glad to see that you are still using our app despite the challenges you experienced. We will take your ...

Edited July 22, 2020

SLOW SUPPORT, last update of the app (requested by them) made the app stop working. I am tired of wasting time giving access to the devs, writing to them, etc... They should just make proper tests before to ask clients to update the app. I am deleting it even if when is working is very good

Anyway the app is not bad at all, but if it doesn't work right away forget about having some sort of decent ...

Concetto è
Italy
2 months using the app
NP Apps replied May 29, 2020

We're really sorry you have experienced this. We don’t want to make excuses, we just want to thank you for your feedback. Our support just got better and we’re waiting for ...

Edited July 16, 2022

It uses default filter, can not add metafields filters. Tried to look for instructions of how to remove app but no luck

AUS WAREHOUSE
Australia
1 day using the app
NP Apps replied July 16, 2022

Hi! Our app does support metafields, though at the moment they must be configured on our end upon request and the app specifically mentions that. So you are more than welcome ...

December 4, 2019

This app doesn't work, it's a scam. It doesn't crawl the site at all, it only shows quick suggestions that are totally inaccurate.

City Supply Company
United States
About 4 hours using the app
NP Apps replied December 13, 2019

We are sorry you've experienced issues with our app. Instant Search & Smart Filters is trusted by many merchants and we do our best to deliver the best experience to everyone ...

Edited April 24, 2021

How do I put the filter on all my collections instead of the one collection all products or just one specified collection ie clothing. I have about 37 collections and would like the filter applied to all 37. skyersforester@gmail.com

TSkyers
Canada
About 1 hour using the app
NP Apps replied April 24, 2021

Hi! Thanks for reaching out! We can surely help with this, looking forward to your response!

November 22, 2020

It's too expensive, I don't recommend. Should be cheaper and useful , I'm still looking for the best one if someone recommends letting me know please. Thank you so much...

Texas Outlet Center
United States
18 minutes using the app
NP Apps replied November 23, 2020

Hi, thank you for reaching out! Our app is easily the most affordable and cost-effective combined search and filter solution for Shopify. And this is proved with hundreds of ...

May 27, 2020

no se como se usa, dure 3 horas y no di, muy mala aplicacion al no explicar como se hace, q mal, lastima

TICBU - INDUMENTARIA CICLISMO
Colombia
15 minutes using the app
NP Apps replied May 29, 2020

We've already tried to contact you via email and here again, we would like to offer our help in solving any difficulties related to our app. Please get back to us and allow ...

November 2, 2024

OnePlace
Australia
About 7 hours using the app
NP Apps replied November 4, 2024

Hi there! We noticed you installed our app briefly and left this review. We'd love to understand what challenges you encountered and help resolve them. Our support team is ...