Reviews (750)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its advanced search and filtering capabilities, especially useful for stores with large inventories. It integrates well with various themes and allows customization of filters and search exclusions. The app is praised for its reliability and the effectiveness of its search analytics. Customer support, particularly from a team member named Nikita, is frequently highlighted for its quick and helpful service, enhancing both site functionality and the shopping experience.
Refine
-
By rating
Mixed Feelings on Utility and Pricing
The app is equipped with a range of useful features that potentially enhance user experience and operational efficiency. However, the actual impact on convenience and conversion rates remains under evaluation, as we are still determining how these features translate into tangible benefits. On the downside, the app is relatively expensive compared to its competitors. Recent price increases have further diminished its attractiveness, making it a less viable option for those seeking cost-effective solutions.
Thank you for sharing your review. We need to correct several inaccuracies regarding our "Cloud Search & Product Filter" app:
– Pricing: Your statement about our app's pricing being higher than others is incorrect. We compared the top eight paid search apps in the "Navigation and Search Apps" category on the App Store, and our app is more affordable than all competitors.
– Price Increases: You've mentioned multiple price increases, but this is not correct. We've had one price increase in several years, and it was by just $2. Additionally, this adjustment reflects not only inflation but also the ongoing enhancements and new features that increase the app's value. Furthermore, you were grandfathered at the old rate for several months, which wasn't acknowledged in your review.
We pride ourselves on providing excellent support and a valuable app at a fair price. If you have legitimate concerns, feel free to reach out to our support team. We're here to assist.
Regards.
It's fine and can be better!
Easy to install but not online chat with assistance.
I would have something I can place everywhere I need...possible?
Thank you for taking the time to leave a review. We don't provide online support since we are a small team yet. However, we do our best to reply in a reasonable time.
We are waiting for your response and would be glad to resolve all the issues.
Hi, I am trying different filters and seeing what they are like. The interface for this one is nice, but it doesn't seem to support different filters per collection, which is a requirement if you have different product ranges.
It also requires some manual setup, with more work this will be a good app I think.
Thank you for your review! We're constantly adding features to improve our filters function and we hope that you will not be disappointed when you try our app again at some point in the future. (We've also offered our help via email to implement a workaround for you).
We also want to note that our app needs just a couple of lines of HTML code added but the greatest benefit is that you get your design intact and all your app integrations working which is quite unique among search & filter apps out there. And we're always happy to help with the installation!
Great for a free app, however its "visually horrible" looking. The instant search results dont work well in mobile, and if you have a large product catalog they dont let you really see everything.
However, this would work great for very small storefronts with minimal products. For larger E-commerce webstores, this doesnt cut the mustard.
We are sorry that our mobile view didn't meet your expectations. CloudSearch is a new app and our team is constantly working to add new features to our tool. I am happy to report that we have updated the mobile experience and hope that our update now meets your needs.
We would love to speak with you about your search experience, we tried to contact you via email but didn't get a response. We welcome your feedback.