Overall rating
3.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 14% of ratings are 1 stars
April 26, 2024

Not Working. No Solution. No Customer Service. 1 month with this deal.

Kalm NOW
United States
Edited October 24, 2020

They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.

Canine's World
United States
11 months using the app
Cover Genius replied February 16, 2021

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact support@joinclyde.com today.

October 27, 2019

They don't provide a UI to directly download invoices for bookkeeping.
my emails for invoices ended up ignored without answers.
I ended up removing the app since I can't continue with this low-quality support.

Carbon Fiber 365
Germany
6 months using the app
Cover Genius replied October 28, 2019

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting support@joinclyde.com, with a SLA response of 1 business day. Our product is constantly evolving, and we now enable our retailers to automatically access their Invoices and Reconciliation files directly through our Dashboard.

June 27, 2020

they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.

JettyGemTrust
United States
3 days using the app
Cover Genius replied February 16, 2021

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact support@joinclyde.com.

April 13, 2023

It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!

bazaarmart.net
United States
About 3 hours using the app