Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Key features include pop-ups, email templates, and detailed analytics. The app's automation, especially for abandoned checkout reminders, is praised for boosting sales and customer engagement. Merchants commend the responsive and helpful customer service. Many report increased repeat business, conversions, and new revenue. The consolidation of multiple features into one platform is seen as a cost-saving benefit.

Edited September 4, 2023

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.

We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive

To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?

Maas Polish Australia
Almost 7 years using the app
July 10, 2023

scam application it waste your time and stole your data than you get banned . all reviews are fake they push you to give review if you want activate your account . and if you don’t give them a good review you will get banned

United Kingdom
About 2 hours using the app
January 13, 2023

I've been trying to reach their team for 2 months to help us with downloading our customers' reviews and they don't provide any answer. I wouldn't recommend it. Poor app. Really disappointing.

The Glow Factor
5 months using the app
April 26, 2023

Got stuck setting up a domain. It's a hustle and there's no live chat for support. You just get a bot that will frustrate you more.

If you want a simplified newsletter, just use omni.

South Africa
1 day using the app
October 26, 2022

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.

Love that Bag etc - Preowned Designer Fashions
About 7 years using the app
Edited August 1, 2022

This was a great app and great company until they sold out to CM Group. Ever since then the price has gone through the roof and their support is what would expect from a corporation that really only cares about money and not their customers. After 6+ years we are moving on as there are ton of cheaper apps out there.

United States
Almost 7 years using the app
Edited June 19, 2021

Support is awful! They take days to respond. An app with all these features NEEDS to have a chat system.. The backend is really easy to use. NOT iOS friendly at all! Very expensive/ if you are not using all features. Not happy. Links are not working and no one has responded in 2 days

Buddhapants 2
United States
Over 5 years using the app
Edited April 16, 2019

This updated review may change provided reasonably clarity regarding the new price plan. I just prepaid yearly for the same service so I am not sure if they plan to honor it yet.

Conversio's new arbitrary price plan based on total customers rather than monthly order or email count is atrocious. Current plan is $229/mo but new plan is $800 for the best plan listed but would cover a fraction of our customer count and many of those have been inactive for a year or more.

Conversio lacks the ethos and integrity of a company I can trust moving forward.

United States
Almost 5 years using the app
January 28, 2020

Great app before it was sold. The pricing has been tripled and no worthwhile features have been added. Despite using this product for 4 years we're moving on.

Swish Embassy
Over 4 years using the app
Edited November 24, 2021

Worst customer service I've seen in the Shopify world. Most businesses offer instant chat support. They always take more than 24 hours to answer any email support. I've been with them for multiple years and my newsletter feature was automatically disabled on the Monday of the BLACK FRIDAY week supposedly because of bot subsciptions to my list. It took them more than 24 hours to send me suggestions to fix the problem with their outdated documentation (the buttons I'm supposed to click are not even there). I've not been able to fix anything. And every email I send them has a 24h response time, with a response that is not helping.

Taygra Dance Shoes
About 4 years using the app