Reviews (79)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
December 30, 2021

This app has partially solved a huge gap of COD return orders across India. I think feature like cart recovery via whatsapp worked best for us. We are still in the process of using this app on quantum of orders but overall the app is worth the cost. Justifies every bit of it.

Molo Foods
India
3 months using the app
October 4, 2022

very good app, smooth COD confirmation along many more features. we also like the Order confirmation messages on SMS & whatsapp.

Krishaz
India
3 months using the app
February 12, 2022

This app helps you know the the serious COD buyers by verifying the customers during checkout with otp. Great app and nice support from the founder Mr. Hriday.

Otovon Electronics
India
3 months using the app
February 11, 2021

A very efficient way to confirm COD orders, making the whole process much easier for both the manager and the customer! The support is very helpful and fast. Highly recommended.

Silkme
Italy
3 months using the app
August 15, 2021

Must app for indian Ecom If you are doing Indian ecom or selling in India this app is very useful to verify orders.
I love this app & support is awesome

Yuppcart
India
2 months using the app
November 10, 2021

Usually I wouldn't take the effort to leave a review but this one needs to be shown to the world. COD and RTO is a massive massive problems, completely eroding the margins but Hriday (founder CODFIRM) exactly understands the problem and is resourceful enough to solve them for the entire industry. This app currently streamlines the customer communication using whatsapp business api which is a massive massive win for small and medium stores. Levels the field when competing against the big shots. COD to Prepaid conversion is such a boon. Only marketplaces with total control over their websites could do it until now. This allows us to convert the COD orders just like Amazon and greatly reduces the risk of RTOs, inherent with COD orders.
The abandon cart feature is a cherry on top because it would have looked bad if stores had to use multiple whatsapp business numbers for different tasks such as OTP, Orders Tracking, Abandon cart etc. Everything in one sleek package massively improves the customer satisfaction and trust. Hriday has exciting ideas going forward which when implemented will change the landscape of COD orders, shifting the power dynamics in hands of merchants and keeping in check the notorious customers placing fraudulent orders across the internet. A quick call with Hriday is all it takes to convince anyone that CODFIRM is the partner they need and deserve in their D2C journey. Would highly recommend 10/10.

Dakshina Store
India
About 2 months using the app
November 16, 2022

For stores in India this should be THE app for COD order confirmation - leaves all other COD confirmation apps far behind. The OTP functionality through Text & Whatsapp message for order confirmation is way better than whatever solutions I have seen previously. Apart from the excellent features very happy with the fantastic support provided during setup - can't really ask for more!

Protecta
India
About 2 months using the app
April 14, 2021

The founder of this app is really helpful. Will customize all your requirements and give you suggestions that really really works well. The app has reduced my RTO very well and I would love to keep using this app. If you’re on the fence thinking of using this app or not, please go ahead and use it. App itself is really good as well as the support from the team. Thanks Hriday! Appreciate your efforts.

ActiFiber
India
About 2 months using the app
CODFIRM replied April 19, 2021

Thank you so much for the appreciation. We are absolutely thrilled to hear that CODfirm is helping you reduce RTO. Also, thanks for your suggestions and inputs to improve the app. 100s of businesses using CODfirm gain when you share your valuable insights with us.
Keep the feature requests and the feedback coming :)
Kind regards,
Hriday Agarwal

April 10, 2021

Perfect app to verify cod orders. I used it from past three months and my delivery rate increase. Because of the app i only have to call unconfirmed customers for verification that saves lot of time. Really appreciate cod order verification team for their great work.

Fabviaana
India
About 2 months using the app
CODFIRM replied April 19, 2021

Your appreciation means the world to us. Increasing automation in your business and reducing RTOs is exactly what we built CODfirm for. So glad to see it working out well for your store.
Exciting new features coming soon!
Kind regards,
Hriday Agarwal

January 18, 2021

amazing app to confirm cod orders. CODfirm founder Hriday agarwal is very helpful. Recommended app for all shopify sellers looking to reduce fake COD orders.

Nutrabox India
India
About 1 month using the app
CODFIRM replied January 18, 2021

Hi Nihar,

Thank you so much for your appreciation. This means the world to us! We are so glad that you liked the app & to see you keep fake COD orders at bay with CODfirm.

I am always here for your queries, feedback and feature requests to make COD truly stress-free for all businesses.

Kind regards,
Hriday Agarwal