Reviews (22)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise the app for improving checkout processes and boosting conversion rates with its one-click order form and customizable COD form. They appreciate the effective upsell and cross-sell features, reliable ad tracking, and easy integration with Google Sheets. The intuitive interface, responsive support, valuable analytics, and order rules that minimize fake orders are also highlighted as key benefits.
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I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response.
To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply.
What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales.
On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved.
However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.
Dear Customer,
Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced.
We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns.
Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!
The app himself is awesome and easy to use and their customer service is just great. I will recommend this app
The application meets all my expectations, their customer service is very responsive and professional! The application includes all the options I need for my COD business.
We are glad to hear this honest and encouraging feedback 🥰
nice support
very responsive customer service 24/7
nice apps , quick , easy .
NEW REVOLUTION FOR COD
Thanks for this amazing review, we are glad you are satisfied with our app.
Excellent app
Great and fast technical support
Easy to use And multiple advantages
I recommend it
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM
AND THAT REALY IMPACT THE RESULTS
Hello ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by server downtimes. 😔 We understand how frustrating it can be when the service is interrupted.
We are continuously working to improve our infrastructure to ensure more reliable uptime. Your feedback is valuable and helps us to make necessary improvements. 🛠️
Could you please provide more details about when these downtimes occurred? We're committed to solving this issue and ensuring a smoother experience for you and all our users. 💪
Thank you for your patience and for helping us become better. 🙏
Best regards,
The COD Monster Team
Thank you very much the team, I love this tool, it really makes everything smooth and easy.
THANKS ..
Excellente application , respecte le degrés de simplicité nécessaire pour convertir les client COD , n'entraine pas des retards loading page , interface upsell et crosell aussi très pratique , réponse support très rapide , j'utilise l'application depuis 3 mois et je suis satisfait !
they have many problem ,and customer care they dont answer in time ,the server is very heavy and not responding
when you uninstall the app the code sit there in your store
i wait for one month and i dont see any change from them
Hello ,
Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced. 😔
We understand how important timely support and a responsive server are. Our team is working diligently to address these issues and improve our customer service. 🛠️
Regarding the code remaining in your store after uninstallation, we apologize for this oversight and are taking steps to resolve it promptly. 💡
Could you please provide more details about the problems you encountered? Your feedback helps us make the necessary improvements. Thank you for your patience and for helping us get better. 🙏
Best regards,
The COD Monster Team
The best support and app so far for real! They helped us in weekend in just 1 hour everything was done (not so easy job). Using it on our all websites, very useful!