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I have experienced multiple issues with this inventory system. The synchronization process is unreliable, resulting in inventory discrepancies and delays in updating stock information. Stock take results are often not reflected in a timely manner, which impacts daily operations and inventory accuracy.
I also attempted to contact their support team several times regarding these issues but never received any feedback or response. The lack of communication and support has been extremely frustrating, especially when dealing with problems that directly affect business operations.
Overall, the combination of syncing problems, delayed stock updates, and the absence of customer support has made inventory management more difficult than expected.
There are many great features like cycle scans, having multiple team members join a scan, reversals, and other great to have metrics.
However, it fails at its core use: scanning items. It allows for an external bluetooth scanner, or with a camera if you use an iOS device. Scanning is only possible via the product barcode and NOT the SKU. It does not allow rapid subsequent scans either, you need to confirm or adjust the quantity after each scan. This means you can't blindly scan products, you need to confirm on the device you use every time.
Scanning using Cohub takes significantly longer than using an excel sheet with some handy formula;s that we import.
Hello Afura -- Sorry to hear of the difficulties.
Fortunately, the app actually does support the things you mentioned. Wouldn’t be much of a counting app if it didn’t. Let’s go through them.
Device camera scanning: We support both iOS and Android devices using their built-in cameras. We have thousands of users running the app on both flavors. Android does tend to have slightly more problems, but they’re still very rare and tend to be associated with very old models. If you're having difficulty using an Android, please send us some information about the model of your device, the OS version you're running, and what you’re experiencing.
Rapid subsequent scanning: “Batch mode” scanning is how this is done. It lets you perform repeated scans without returning to the quantity change screen. Scan, hear the beep, scan the next barcode, repeat. It’s super fast. See this section of our Quick Start video: https://www.youtube.com/watch?v=vMguI_QfGGU&t=211s
Scanning SKUs: The app does search SKUs. I just tested it myself, to be sure. Once a barcode is scanned, the app takes the decoded value and searches for it in both the SKU and barcode fields. Of course, either value needs to be in a barcode form to be scanned. The app's scanner won’t read normal text, like “SKU1357”, but will certainly read an encoded barcode representation of the characters in “SKU1357” and decode them.
Give these suggestions a try. If they work for you, I hope you’ll reconsider your review.
This app saved us so much time and drastically helped improve our inventory counting process! The mobile app allowing staff to use their smartphones as a barcode scanner is a game changer.
The customer service is also great; I got quick and helpful responses to my questions.
The app works perfectly with Iphone, but Android users may face some problems on the mobile app. We only had three android users on our team, and all of them said that every time their phone screen shut off, the app would crash and would have to be reopened. Also, they all had to fully log in with shopify admin credentials, meaning they can't just click on the link and join the count for the location they were at, which is how the app is supposed to function.
Once they work out issues with android this app will be perfect!
We are complete new in Shopify and needed an efficiant way to make a stock count. Cohub is still very new for us but the way it works is easy and fast. Our team is already getting adicted to the "Toys". Cohud is turning an borring job (stock taking) into a day to day routine which everybody likes to do.
I originally had a few problems with the app during our 1st 100% inventory but the staff at Cohub were super responsive. Despite the fact that we are in Hawaii, they were very accomodating to our time schedule and were able to troubleshoot our issues. They resolved our issues with 100% satisfaction. I definitely recommend using Cohub as it made our inventory super easy. And I greatly value any company that quickly responds to our needs. Mahalo Cohub.
If you're doing a full inventory (which we do twice a year), this is what you're looking for. It's easy to use, and the reporting it generates is extremely helpful. We have thousands of SKUs, so we needed something that could handle multiple people counting at the same time. Not only does it work, but the customer support is excellent. Steve helped me troubleshoot throughout the entire process, and I really can't thank him enough for the support. I rarely leave reviews for apps, but I felt like I should for Cohub. I'm sure there are people out there with a similar inventory looking for a system to help them manage it. This is it.
We used Cohub for our annual physical inventory at our three retail locations and we plan to use Cohub for every PI going forward. Working in teams and counting simultaneously via cellphone sped up our process and was far more accurate that we've had in the past. Cannot recommend enough!
It looks like the app is not being maintained. No updates since 2022.
The app would not install on a new Samsung Galaxy S23, our standard phone for the business. So it was a waste of time even trying to test the app.
There is NO clear documentation on compatibility, and surprised you have to use a small mobile app, and have no option to use the app through the browser.
I am happy to update the review if there are acceptable responses by the developer.
Sorry to hear about the problems you’ve experienced.
Your review here is the first we’ve heard about them. Support by product review isn’t the route most users choose for handling issues. We usually learn about problems through our in-app chat function or when users email us at help@cohub.com or info@cohub.com.
Let’s start first with documentation — there’s an excellent 8 minute Quick Start video that demonstrates exactly how the app works. See the link below. Video and self-explanatory UI (user interface design) are by far the best form of documentation for an app like ours. It’s why we put links to the video in many locations throughout the app.
I will say the video is a bit long in the tooth as we’ve added some functionality since it was published -- the very powerful mid-count adjustment, for example. But, the UI makes these updates pretty obvious, so a video update hasn’t been urgent.
As for maintenance, we most definitely maintain the app! In fact, a developer is writing this response to you. We release improved code many times a month and as recently as two days ago for enhancing back-end performance.
These continuous improvements don’t show up as major feature releases because, for the most part, our updates don’t require users to do anything additional on their end — uninstalling, reinstalling, rebooting, etc.
Unfortunately, as I’ve just learned from you, making things less bothersome for our users is having the paradoxical effect of making it appear that we've abandoned the app. Nothing could be further from the truth!
Browser support — Easy answer for that. Yes, there is. You can start counts, adjust inventory, download reports, invite users to counts, and more. You’ll find it right there in your Shopify Admin on the left-hand side of the Shopify Home Screen from the “Apps” link. Also, Browser functions are covered extensively in the Quick Start video linked below.
Regarding Android support and the Galaxy S23: Our app definitely works on Android devices. It’s not the easiest OS us to support as there several different forks (varieties) in the wild. Being a small company, it can be difficult to code for all the variants. Samsung has a particularly unique version of Android that requires even more attention. That being said, we have tested the app on their Galaxy S20 5G and it works flawlessly. We’ll do some research into the S23.
Hope that answers everything for you. We’d love for you to give us another try. Happy to work through the S23 problems with you -- if you’re having trouble, it’s likely others are, too.
And, know that when you’re contacting our support you’re talking directly to the creators and developers who write the code. There are no non-technical types put between you and those who make cogs and sprockets.
In fact, let’s make this even easier — send an email to help@cohub.com with your phone number and I’ll call you. I know it's a holiday, but I also know that accurate inventory is critical for folks, especially during this time of year.
Regards,
—Steve
* Quick Start Video Link: https://www.youtube.com/watch?v=vMguI_QfGGU
CoHub went above and beyond helping us with our annual store inventory. Steve walked us through issues we were having on our Shopify end and he truly offered us responsive support 24/7.
Absolutely recommend CoHub
Looks a good app, and the mobile option is good, but it will be great if you can support continue scanning with a barcode scanner, mobile camera are not always accurate when reading barcode, you should try to enable a simple text input so user can scan barcodes with a scanner.
We've tried and we have! In fact, we've had external barcode scanner support pretty much from the beginning.
Cohub Inventory supports Socket Mobile barcode scanners for both Apple iOS and Google Android. Simply install the Socket Mobile Companion app on your mobile device and our app will connect to your barcode scanner.
Still, mobile device cameras work so well that most users don't bother with the alternative. Best of all, every employee already has one right there in their pocket -- No need to buy and futz around with extra hardware.
