Reviews (62)
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Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
Support is horrible. They will never respond to support requests. I think they just leave this app up without updating it.
Stop gaslighting as well. We opened a support ticket through the application, and also sent an email directly to your support email you list on the application page.
Thank you for your review.
We never received any support requests from you. Our support doesn't use auto-reply. Are you sure you tried to contact the right company?
Please contact our support at info@gravitysoftware.co.uk . Our team will resolve any app-related problems for you. We are awaiting your email.
We don't try to act like victims. Our job is to support our merchants. We have seen your review and we replied to you trying to help. If you need assistance please contact us via email provided above. Please send some examples of products so that we can reproduce the issue. Our team will investigate the problem and help you to resolve it. Thank you.
The app did exactly what I needed it to do and the customer service was top notch, they responded quickly and directly even on a Sunday afternoon, can't ask for more than that, very pleased with the support and the results
Great product, easy to use and implement, excellent support with quick responses to any tickets! Highly recommend!
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
I use this app every month to allow customers to preview upcoming products and it's been the best marketing tool for me! I also recently needed some help customizing the buttons and the team went WAY above and beyond to help me make it happen. Can't recommend them enough—so happy with this app!
I have been using this app for a while now and really like the simplicity of it, it's very easy to use. The support is fantastic.
This app and the support team are both great. Easy to use and the support team is very fast and professional. I definitely recommend this app.
Thank you for this amazing review. It's much appreciated!
Found this app really useful as I was setting up my range. Very simple to use. Would recommend.
Updated review. I had a problem getting hold of the developer. Turns out my emails went to spam. Once I got back in contact, they quickly corrected the issue I had with the way this App was interacting with another App. So far, so good and I am happy with the product in managing my pre-orders as well as the customer service.
Hi,
We didn't mean to ignore you and we are sorry if you haven't received a response from us. I checked our mailbox but I can't see any messages from you. Please describe the problem or send us an email to info@gravitysoftware.co.uk and we will help you ASAP.