Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its accurate translations and customization options, which help maintain brand voice in different languages. It's valued for translating both content and currency, making it ideal for international e-commerce. The app's seamless integration with Shopify stores, affordability, and ability to translate Metafields from third-party apps without slowing down store performance are also praised. Many commend the customer support for its responsiveness and expertise.

June 11, 2020

App payante rien de gratuit, mais le principal probleme ou l'on pense apres avoir payé 9$ qu'il va traduire le site en entier, meme pas il faut encore payer 9$ pour 250.000 mots et rien ne dit combien devra t on payer par la suite.

Atelier Kintsugi と Tea
France
About 1 hour using the app
Edited February 27, 2020

New customer, I uninstalled this app within an hour or so of installation because the support was the worst I have received in years. I purchased the paid plan but was told they hadn't looked to see that I was a paying customer. I was told to find support elsewhere.

They did apologize about not looking and then offered to help but the excuse was they have lots of requests right now.

I would wait until they have things settled before you install this. The app itself looks very promising.

Earthangel Soaps
United States
42 minutes using the app
July 11, 2021

I deleted a theme where i automated the translation. I was just testing it out. Now my credits are gone...

SkinsComfort
Netherlands
27 minutes using the app
June 15, 2021

fatal, se ha insertado algo en mi codigo que aun habiendo desinstalado la aplicación sigue traduciendo

ENTREROPA | Oficial
Spain
22 minutes using the app
Edited January 28, 2021

UPDATES...i WAS HELPED BY Miken THE APP DOES WHAT'S SUPPOSED TO DO THANX DEVELOPERS, I recommend it,, follow the instructions if decide to uninstall the app thanx

Te Divina
United States
9 minutes using the app
September 29, 2022

I'm trying to use the app, previously I installed it, then deleted it, and now I want to use it, but it says that it's already installed, however when I go to the apps manager it doesn't show up there. Can't find a solution for that, any help or suggestion?

Adriana Henao
Colombia
7 minutes using the app
Sherpas Design replied September 18, 2023

I sincerely apologize for the inconvenience you've faced.

Please reach out to us to swiftly resolve this for you.

Warm regards,

Boyko
TLab Support Team

October 23, 2020

Nice interface but not for us. We are a little bit disappointed as once deleted the scroll down is still present on our website.

santamamacbd
Spain
6 minutes using the app
Edited June 4, 2021

Great service from Max from the Lab, and he also told me to reach out with a ticket before leaving this app. So, if you wanna try it you now know that at least they have good customer service and that's a plus!

MEMOAIR
Sweden
5 minutes using the app
March 31, 2020

This app is listed as FREE...it's very misleading. Free only translates very basic Shopify information. Everything else must be translated by hand or you need to pay to have it translated. Not cool. It should be listed as 'Free with paid options.'

Lions Bay Coffee Roasters
Canada
4 minutes using the app
January 26, 2023

AMAZING CUSTOMER SERVICE! would totally recommend using this languagee translate platform. it is very effective : )

Matcha Jeans
Spain