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Craftybase has been a game changer. It helps me keep track of my both my material and product inventory. It also helps me price my products correctly.
In my experience the customer service and support is second to none. It’s taken me a while to streamline all of my materials, products and manufactures but if I get stuck I’ve been able to email the support crew and I get a lengthy, well thought out response within a day. I really do feel as if these guys are trying to make the app work in the best way possible for me. As an app, there are bits that are a bit clunky but on the whole it has helped my business enormously and I’m so glad that I found it!!
I am so disappointed in crafty base because I have heard many great things about them. I was charged the studio fee. I was not given access to all the information I put in while on the trial nor anything else. Then I email over and over about this because they do not have live chat. I then was allowed in after some time passed. but wait for it... I was kicked out again and the only tab that was open was the cancel your subscription. This is the most frustrating thing ever. I put in so many hours of material for my business during the trial just to have to find another company. This is so unprofessional. I went a whole day and could not accomplish anything.
Like all software and apps.... the most important factor is whether it is a good fit for YOUR needs. Not all software will suit the needs of everyone. And like most software, it can take time to learn something new. I started my very small business roughly 12 years ago and used Craftybase early on. After some time learning the system and going through typical "new software" data entry steps, I was able to get up and running and have been using it ever since. It has grown with me over the years.
Is it perfect? No, and anyone who says that any software is perfect isn't being completely honest. I have yet to find an app or tool that is perfect all the way around. There is always something I would change. But, here's the thing... most people, including myself, found it hard pressed to find a better solution than this one for the price and value. Particularly for those small to mid size handcrafted businesses.
My advice would be to fully utilize the free trial. Add in materials, create products, create recipes, use the trial to find out if it will suit your needs. It might not... which is the purpose of the trial. This software is incredibly powerful, and with that can sometimes feel overwhelming because it can do so much. But you can simply use the features you need. After trialing, take the time to plan your setup and use cases. Proper setup from the beginning will make it SO much easier to use going forward. But I found this to be the case with EVERY inventory or manufacturing software I have ever used.
Whether this is an app that works well for you is going to depend on you and your needs. It may not be a a perfect or a '5 star' app for everyone. But it has been for me for 10 years. For anyone struggling, check out the help articles and other documentation. They have plenty of content out there available to help! :)
We have hundreds of small products and many hundreds of tiny components in our inventory. Craftybase is the only service that we've found that lets us keep track of everything in a way that makes sense for a small-scale artisan. It did take us some time to set up and learn and over the years we've run into a couple of issues and needed to reach out to the developers. They've always been responsive and helpful. Craftybase will make the life of any artist, craftsperson, or maker much easier. Whether it's COGS for tax purposes, knowing the material cost of every product or just knowing the value of their inventory in general.
I have been using Craftybase for almost 5 years. I am so glad that I found this app which has made keeping track of all materials, manufacturing, and expenses so much easier! I would recommend using this app to ensure you stay on top of all business details in a simple and single location.
Great app/program! Occasional glitches but the company is fast to let us know they are working on it. I have never found another program out there like this to support my handmade business. Also fast, great customer service. Be sure to join the Facebook group for extra benefits.
I began with Craftybase in January 2021. I wanted an updated and more efficient web-based system to track inventory and sales. I liked that it imported sales from Shopify every morning. Previously, I had to do that manually.
Once I got into using it, I started seeing several issues. As a soap and cosmetic maker, I follow GMP (Good Manufacturing Practices), so lot and batch tracking is imperative. In order to use lot tracking, I had to pay for the highest tier subscription only to learn that CB doesn't track quantities of each lot and doesn't use the "first in, first out" practice of using older materials first. When creating a batch of a product, I need to manually select the lot number I used. This wasn't worthy of the higher tier price. In addition to this, Craftybase's servers continually had issues with lagging and not syncing. Thinking I didn't commit changes, I would repeat the steps. Once the servers did catch up, I had to go back and undo all the repeat changes I made.
Over the 2.5 years, I continued to use Craftybase, I asked for features and fixes for GMP and other simple requests, but none were ever addressed. The final straw happened in July when I received an email announcing a price increase. I was currently paying $34.99/mo, but come September 1st, it would increase to $79.00/mo!! There were no improvements or new features except adding sales channels for other customers, and they more than doubled my monthly subscription fee.
I'm currently seeking out another system that works the way manufacturers work and looking forward to ending the relationship with Craftybase. I do NOT recommend this system.
Thank you for taking the time to write a review about your experience with Craftybase. We understand that lot and batch tracking is highly important for soap and cosmetic makers, and while we do offer extensive GMP features like batch, lot, and expiry date tracking, we do not yet offer the ability to individually track stock levels per lot. We do have this on our roadmap and hope to have it available in the near future.
As our system is a perpetual inventory application, we use a rolling weighted averaging cost method of calculating stock and costings - this is a standard way of calculating inventory across a range of manufacturing businesses and is fully GAAP compliant.
We understand the frustrations around having calculations be slower than expected at peak times - we are continuously upgrading and improving our systems to cope with the increasing demand. We have also released many new features and enhancements during the three years you have been with us - apologies that most of these features were not ones you personally requested.
We know that any price increase is unwelcome, and we wanted to let you know that it was done with the intention of providing new features and improvements for all our customers. We tried our best to communicate the changes well in advance to ensure everyone was informed and prepared for the realignment, particularly for long-standing customers like yourself.
We understand if these changes now put Craftybase out of your immediate budget, and we appreciate that you have shared your feedback about Craftybase. We do hope to see you back when we are a better fit for your needs.
Thank you again for your honest review, and we wish you all the best.
As a business that manufactures our core items, this software is used every day to track our manufacturing, material costs, COGS, etc, and syncs inventory from Shopify to Craftybase (the sync is one way), so we have total control of our inventory and how/when it's released on Shopify.
LOVE this app!! Helps with my inventory, recipes, pricing etc. You cannot find better