Craftybase ‑ Manufacturing ERP , 16 reviews

I held out for the longest time in managing my materials and product inventory. I’m talking spreadsheets galore. I must love to punish myself, right? Anyway, I finally caved and purchased after a fourth quarter that left me traumatized two years ago. That resulted in kicking myself for not doing it sooner!

Craftybase is 1000% worth every penny. While it was a bit daunting for me to set up — even as a techie (I think I pondered my life choices for a few days wondering what I had gotten myself into) — I eventually got it set up and it has worked flawlessly for me since.

I took the time to set up everything correctly. By doing so, it has allowed me to easily manage my materials and product inventory. In addition, I also am able to manage locations. For instance, I sell some products with FBA (Fulfilled by Amazon). Because of this, I like being able to manufacture a design and then specify a certain amount to move to a certain location.

Whenever I have any issues, tech support has been incredibly helpful. They have almost always responded right away.

I highly recommend Craftybase. The software has been my reliable partner as I grow my business.

Great app/program! Occasional glitches but the company is fast to let us know they are working on it. I have never found another program out there like this to support my handmade business. Also fast, great customer service. Be sure to join the Facebook group for extra benefits.

LOVE this app!! Helps with my inventory, recipes, pricing etc. You cannot find better

As a business that manufactures our core items, this software is used every day to track our manufacturing, material costs, COGS, etc, and syncs inventory from Shopify to Craftybase (the sync is one way), so we have total control of our inventory and how/when it's released on Shopify.

The program is perfect for my small candle making business. It keeps all my stock information and informs me when I am running low on supplies. I really couldn't run my business without it.

This app has potential, but they haven't built out reliable infrastructure. The user interface has several "wonky" issues, like when using the reports, they don't have a drop down menu for "last week" "last year" "year to date" etc - just a cumbersome slider of calendars to use (if you want to look years ago, you need to slide through months and months and months). Another example is when you are entering raw materials used in a manufacture, the quantities will somehow automatically snap to a recent number used. This makes no sense - the whole idea is that I am recording the exact weight in a raw material. There are many more little bugs like this.

There are also unplanned outages way too often. It's very hard to pay this much when a wholesaler of mine needs a shipment and my manufacturing software is down without notice. (My bill tripled this year - will they price hike again, trapping businesses during their busiest time of year?)

The headaches maybe used to be worth the lower fees, but with the new pricing, do yourself a favor and look into other more reliable options. (Also - they let us know they are raising prices in order to be able to offer more functionality... in the future... and to the higher level plans. Why are current customers expected to pay for future functionality - and they've been promising functionality for years. It comes very slowly if at all for the affordable plans.) The customer service - and customer appreciation - is abysmal. I wish that weren't the case. Like I said, I want to like this app. But it's hard to stand behind a company who doesn't value its customers.

****Update: Due to this review, the founder emailed and gave me ZERO business days notice before deleting five years of my data. Luckily, I already migrated to a new system due to the above concerns, but I would hate a small business to be left without their data. (You will notice a similar pattern of vindictive behavior in the comments of poor reviews, making exaggerated claims about FB posts. I have posted concerns over loss of functionality on the FB page and they were quickly removed and no one from customer service reached out.)

This makes my life so much easier!

Craftybase is a fantastic app for keeping all of your inventory up to date in one place. It's easy to use no matter what size your business is and keeps up to date automatically. If you want to know, where everything is and how much you have this is for you. Manufacturing, orders, sales, deliveries etc. It's all in one easy place. The recipe section on the products I find especially helpful. Couldn't recommend it more.

I began with Craftybase in January 2021. I wanted an updated and more efficient web-based system to track inventory and sales. I liked that it imported sales from Shopify every morning. Previously, I had to do that manually.

Once I got into using it, I started seeing several issues. As a soap and cosmetic maker, I follow GMP (Good Manufacturing Practices), so lot and batch tracking is imperative. In order to use lot tracking, I had to pay for the highest tier subscription only to learn that CB doesn't track quantities of each lot and doesn't use the "first in, first out" practice of using older materials first. When creating a batch of a product, I need to manually select the lot number I used. This wasn't worthy of the higher tier price. In addition to this, Craftybase's servers continually had issues with lagging and not syncing. Thinking I didn't commit changes, I would repeat the steps. Once the servers did catch up, I had to go back and undo all the repeat changes I made.

Over the 2.5 years, I continued to use Craftybase, I asked for features and fixes for GMP and other simple requests, but none were ever addressed. The final straw happened in July when I received an email announcing a price increase. I was currently paying $34.99/mo, but come September 1st, it would increase to $79.00/mo!! There were no improvements or new features except adding sales channels for other customers, and they more than doubled my monthly subscription fee.

I'm currently seeking out another system that works the way manufacturers work and looking forward to ending the relationship with Craftybase. I do NOT recommend this system.

We love this app and highly reccommend it for anyone looking to take control of their inventory and really hone in on their pricing.