Reviews (21)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
September 12, 2024

I am so disappointed in crafty base because I have heard many great things about them. I was charged the studio fee. I was not given access to all the information I put in while on the trial nor anything else. Then I email over and over about this because they do not have live chat. I then was allowed in after some time passed. but wait for it... I was kicked out again and the only tab that was ...

Omeka Bath & Body
United States
4 months using the app
September 5, 2023

I began with Craftybase in January 2021. I wanted an updated and more efficient web-based system to track inventory and sales. I liked that it imported sales from Shopify every morning. Previously, I had to do that manually.

Once I got into using it, I started seeing several issues. As a soap and cosmetic maker, I follow GMP (Good Manufacturing Practices), so lot and batch tracking is imperative ...

Soap A GoGo
United States
Almost 3 years using the app
Craftybase replied September 8, 2023

Thank you for taking the time to write a review about your experience with Craftybase. We understand that lot and batch tracking is highly important for soap and cosmetic ...

Edited December 23, 2023

This app has potential, but they haven't built out reliable infrastructure. The user interface has several "wonky" issues, like when using the reports, they don't have a drop down menu for "last week" "last year" "year to date" etc - just a cumbersome slider of calendars to use (if you want to look years ago, you need to slide through months and months and months). Another example is when you are ...

Zoopitee Herbals
United States
12 months using the app
Craftybase replied December 29, 2023

We thank you for this feedback regarding the functions of the software. We're always happy to hear these valuable observations from our customers!

Regarding the price ...

Edited February 7, 2023

Support is poor, app is broken as often as it’s functional. And they delete conversational / evaluation posts in their Facebook group (which was only asking customers for their input to help me evaluate)

Actions of developers has REALLY put me off

Update:
I tried my best to use this software - but it was broken as often as it was functional. I manually updated recipes and spent a lot of time ...

The Black Stuff
Ireland
20 days using the app
Craftybase replied February 7, 2023

To anyone looking at this review, it's important to note that this customer indicated to our support team that they would be giving us poor ratings in retaliation for an ...