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I tried so hard to use this app but could not understand how this app is still being used.Issue with uploading images to CH, issue with importing files onto Shopify, Etsy etc... ALWAYS AN ISSUE!!! EVERY STEP OF THE WAY.PLEASE DO NOT USE THIS APP .You will WASTE YOUR TIME. Look elsewhere for POD company.If I could give it NO STARS I would !!!!
one of the most saddest experiences i had with a pod companies, and thats even before making one order. just setting up the products is a NIGHTMARE, site is full with bugs, a real freaking nightmare,
its a shame because the products looks highest quality.
their support was ok, general answers and somehow helpful but not fixing any bugs,
their mockups looks like a cheap chinese store mockup - a real embarrassment to the hight quality products they produce.
but again, setting up a store with multipile products - is a real NIGHTMARE. their coders suck big time.
what a shame, just when I thought i found a place to make my shop based on, and wasted HOURS ON HOURS, DAYS AND WEEKS setting up my shop, and all went to the garbage.
thank you for nothing.
Impossible to update multiple products at once.
Impossible to import products to my shopify store without random "import errors".
Customer support is inexistant and basically consist in "there's nothing we can do, please check this page to read some generic solutions and God be on your side".
This app used to be great and have a decent UI/UX with no import problems. What happened?
Jeeezzzz.Uploading files is a joke. Out of 40 .png files approx 6 were vieweable after 3 days. Supports answer was basically dont use .png though they advertise it is a supported format.. Currently looking at 3 dozen + un-viewable/un-usable files i need to print. This is Creativehub not Shopify.
I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.
Die App zeigt meine Produkte nicht an!!! Ich habe ein neues Produkt erstellt kann es aber in der App nicht hochladen, weil ABSOLUT NICHTS angezeigt wird, außer den zwei Worten 'PRODUCT LIST'. Meine anderen Produkte sind in meinem Shop aber wie gesagt, die Liste ist leer!
Hi Claudia. I am sorry that you were experiencing this issue. You will see it is now resolved. We made some improvements to our import process in creativehub which allows you more control over variant, product and batch importing. These updates needed to be reflected on the Shopify app side which is complete.
I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.
Hi Matthias, I am sorry to hear you are disappointed. Please allow me to clarify some incorrect remarks:
Our dropshipping shipping costs to Europe are between €6.95 - €15.00 for print only orders - this is a flat rate regardless of how many prints are in the order. For framed items, shipping costs to Europe starts at €14.13 going up to €91. Please keep in mind this accounts for delicate wood frames with glass sized at 841x1189mm. These need to be very well packaged as they are fragile oversized items. All frame deliveries are also shipped via DHL express courier arriving in 1-3 days.
If you need help pricing your artwork to help account for shipping costs check out our help centre article here: https://www.theprintspace.co.uk/help/knowledge-base/how-to-price-your-online-art-prints/
My best
Zach
This would be a dream solution had it not been for the company's extortionate shipping fees outside of the UK. To send a print abroad costs as much as the actual print (around £25-£30). They strive to be carbon neutral by using companies like DHL GoGreen and Green Courier, which is very commendable, but they will lose a lot of customers who simply will not or cannot pay this much to ship a piece of printed artwork. When their competitors do this for a fraction of the cost there's no contest. On top of that, they charge 20% extra for their dropshipping service. We would have to charge between £85-£100 per poster in order to make any profit. With prices like that we could simply not compete with our competitors. I really hope this company will reconsider their shopping fees and let their CUSTOMERS choose which shipping option they prefer to use.
Hi DIRT & GLORY,
Our print prices are lower than competitors who make Fine Art products. The thing is that we are not a poster printer, we make fine art prints. There is a huge difference in quality between posters and fine art prints. I understand if you sell posters that fine art printing would seem expensive to you, but it makes no sense to compare our prices to the prices of a completely different product.
Also your quote of our delivery costs is not accurate, and not extortionate. We use express couriers only to countries where delivery would otherwise be slow and would impact the brand of the artists who we fulfil for. Those artists do charge the right prices for the original creative and distinctive art that they create, and their margins are excellent, and they get lots of repeat business because the delivery is reliable and fast.
It just depends what area of the market you exist in. All areas of the market are valid but it is a bit naive to expect every company to cater for your area of the market and to criticise them inaccurately when they don't. We are predominately a social commerce agency catering for rising star and established artists on Instagram and other social media and we make products that fit their end of the market.
Stuart Waplington
CEO & Founder
p.s. We are 100% carbon neutral, since 2019. Again, the brands of our artists matters. Their work should not have a negative impact on the planet. This does not affect our prices, we pay for this out of our margin